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Former Community Manager

Posts: 5,009

Registered: ‎06-20-2011

My Device: iPhone 5 & Samsung Focus

Can't See a Picture After a Software Upgrade?

‎11-10-2011 09:35:32 AM

If you are experiencing no picture from your U-verse receivers, please unplug the power cord from the back of the receiver. Wait 15 seconds, then re-attach the power cord. When the receiver comes back online, your service should be restored. We apologize for the inconvenience.

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

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