Posted Jan 20, 2012
Cisco wireless receiver known issue with playback of recorded content

The wireless STB has a known issue that T needs to address. When viewing recorded content, either SD or HD, the message "Press OK to See Your Recording" appears about every 5 minutes in a white box at the bottom of the screen. The only way to rectify is to press OK, which brings you to the recorded content menu. You then have to select the show you are watching and press Resume Play.  Im returning this box for a refund.

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9-12-2012 10:56:28 PM
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There appears to be a new firmware update being pushed out for the wireless receiver.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Feb 20, 2012
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OK, after a month of the same problems everyone else is describing, after numerous phone calls and TWO techs coming out, after replacing the box and the WAP, and the patch cord,  I just completed an on line chat with a tech support rep, and was told that there is an upgraded box with added firmware available. It is being shipped to me this week. I asked why no one else mentioned this, as I also did a "disaster recovery" on Friday. and when was this new box made available. He said he did not have that information. I specifically asked if the NEW box will be different than the previous two, and was told YES. I cannot wait for it to come. It makes sense that this has been the root problem all along. This gives me hope, but we shall see what happens.

Re: Cisco wireless receiver known issue with playback of recorded content

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Feb 20, 2012
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Curious about the signal strength, I used two pieces of information I've gathered over time.

 

1.  Sometimes things that shouldn't work, do anyway.

2.  The regular STB has an RJ45 jack.  If the STB is connected to the system via coax, then that Ethernet port functions as though part of a network switch or hub.  I've used it in the past where I had a weak wireless signal to a Roku box.  It will also work if you have a Blu-Ray player with built-in streaming but without wifi.  You just connect the Ethernet port on the Blu-ray player to the RJ45 connection on the back of the STB.

 

So...I decided to try connecting my WAP to the RJ45 port on the back of my kitchen STB, which happens to be on the other side of the same wall as our "big" TV and wireless STB in the living room. 

 

First thing I noticed was five bars on the wireless STB.  Considering that the WAP was only about four feet away, albeit on the other side of a gypsum and travertine wall, I would hope the signal was good.  So I tried playing back a two hour program on H2.  Since I was doing something else, I just started it and muted the sound.  Every half hour or so, I came back to check on it.

 

Previously, within 10 minutes or so, but always within half an hour, I had the bar at the bottom of the screen with the dreaded "Press OK to browse..."  This time it played all the way through without the bar.  Last night, watched a one hour recorded program.  No problem.  Tonight, watched another one hour program.  All the way with no problem.

 

My conclusion?  If you can get the WAP close enough that the signal is very strong, the wireless STB works just fine playing back from the DVR.  Question is, if the WAP has to be within four feet of the wireless STB, then what's the point?  I'm going to look into the new version of the wireless STB, but this will do for now.

 

A possible interim fix...or diagnostic

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Feb 27, 2012
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After another SNAFU with a wrong address issue, the "new" box was finally delivered today. Honestly, was not expecting a miracle, and, SURPRISE!, didn't get one. Same issues, same problems with box #3. Spoke with tech support, again, re-booted the RG, changed the frequency, etc. to no avail. I am pretty close to giving up on the wireless box, but it will be a major hassle to go back to cable the way my TV is mounted. I don't know what else to do at this point. Any suggestions??

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Feb 29, 2012
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I've had this same problem since my install in early January. Signal strength is not an issue. I have a direct, line-of-sight view of the transmitter about 15 feet away.

 

Has AT&T mentioned anything about a firmware upgrade for the current STBs?

Re: A possible interim fix...or diagnostic

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Feb 29, 2012
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hutchk wrote:

 

I've had this same problem since my install in early January. Signal strength is not an issue. I have a direct, line-of-sight view of the transmitter about 15 feet away.

 

Has AT&T mentioned anything about a firmware upgrade for the current STBs?


Yes, I saw a post on the U-verse Facebook from another customer who has the same issue.  He was contacted by someone from AT&T who indicated that this is a known issue and a firmware update is being created.  No ETA was given for the release of the update.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: A possible interim fix...or diagnostic

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Feb 29, 2012
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MY "new" box, the 3rd box, was supposed to have the upgraded firmware, according to the agent on my on-line chat. If it did, it still doesn't work correctly. It's difficult to believe ANYONE at this point. But I am still not ready to give up.

Re: A possible interim fix...or diagnostic

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Feb 29, 2012
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ragcat612 wrote:

 

MY "new" box, the 3rd box, was supposed to have the upgraded firmware, according to the agent on my on-line chat. If it did, it still doesn't work correctly. It's difficult to believe ANYONE at this point. But I am still not ready to give up.


As far as I know, there is no updated firmware available.  The current firmware version on wireless boxes is 2.0.1047.45.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: A possible interim fix...or diagnostic

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Feb 29, 2012
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:smileysad: I have 2 Wireless boxes.. Each of them Randomly do the same thing.. Tech Support has replaced both of them twice now. And my WAP, and Basically everything.. I have a Complete new System New RG, New STB, and new Wiring... Its gotta be a software bug. this has been going over well over a month or more.... Im loosing faith with uverse.. Ive been with them since 2008 and up until last year ive loved them... but this past year has been nothing but issues... bad issues...

Re: A possible interim fix...or diagnostic

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Mar 3, 2012
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Ive got three cat5 wired stb's and one wireless. The wireless shows four bars. It plays back quite well and is more responsive than the older silver STB's but it gets the press ok error quite often...sometimes continuously. None of the wired receivers have this problem. I've rebooted dvr and rg to no avail. I do have the wireless STB hanging off of a switch. I'll try to swap it and report any improvement. Hope AT&T has a fix to us soon.

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Mar 4, 2012
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verynate wrote:
Ive got three cat5 wired stb's and one wireless. The wireless shows four bars. It plays back quite well and is more responsive than the older silver STB's but it gets the press ok error quite often...sometimes continuously. None of the wired receivers have this problem. I've rebooted dvr and rg to no avail. I do have the wireless STB hanging off of a switch. I'll try to swap it and report any improvement. Hope AT&T has a fix to us soon.


In my working with it, it wasn't the connection to the WAP that mattered, only getting the WAP close enough to the wireless receiver.  Once I got five bars, it was OK.  And the way I got them was using the wired (coax) STB in the next room (other side of the common wall) as a network switch, connecting the WAP to the Ethernet port on the STB.

 

I'm not very happy with this setup either, though.  It should work at distances greater than five feet!


 

Re: Cisco wireless receiver known issue with playback of recorded content

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Mar 6, 2012
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So I have had it with these wireless boxes.  I have called tech at least 9 timessince i've had the boxes and 5 times in the last week.  Today a tech came out and didnt even bother to change anything.  He said the system was fine and didnt have any problems.  He didnt seem to be too worried that we told him our 2 wireless boxes keep resetting or losing the signal even though the boxes have 5 bars. The guy on tech support when i called didnt bother to want to help.  he seem to want to try to get me back on wired boxes.  I have been with uverse for 2 years and until now have had great service.  I'm done with these boxes and I'm gonna call directv tomorrow to switch. 

 

Is there a reason that the Techs who come out give you a sheet with their numbers on them?  The only time i ever got a call back was when I threaten to cancel the service about a 2 and a half weeks ago.  Besides that my 4 other calls were never returned.

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Mar 7, 2012
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I think it has alot to do with Supply and demand.. Their Demand is so great, that they dont have enough good trained technicians. The last tech to come out to my house had only been on the Job Solo for a couple of months.. And I the guy told me the reason my Wifi Boxes where not working correctly was because of my cordless telephone.. Now, Yes I can believe that "Wireless Device" Conflict can happen. But Seriously? Your gonna mean to tell me I need to replace my Cordless telephone and then my Wireless Boxes are going to work.. HA! But Yea Im so tired of this DVR Press OK Button deal while im watching something that has been recorded. Happens nearly every time I was a Show on my Wifi Box from the DVR. Sad thing is they Tech told be that shows up because it looses connection with the DVR.. I said if that was the case then my Show that im watching should Jerky, or Stop or something. But it carry's on like nothing ever happened.. So the guy leaves saying nothing he can do about it and told me to change out any and all wireless device in my house. Luckily I found this forum, and found that its a firmware issue which made me feel better.. But why doesn't CSR and the Techs Know about this. Would of made life so much easier. BTW anyone know of when the fix for this will happen?

Re: Cisco wireless receiver known issue with playback of recorded content

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Mar 7, 2012
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No ETA has been given for when the firmware will be updated, but it is a known issue that they are working on.  It will be fixed.  The recent firmware update for the Cisco ISB 7500 and Motorola VIP 2500 seems to have solved the rebooting issues that some were experiencing.  All we can do is be patient and wait or not be patient.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Cisco wireless receiver known issue with playback of recorded content

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Mar 7, 2012
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I'd rather cancel than wait for them to do a firmware update.  If there was a probelm they should have fixed it asap and not waited for me to cancel to call last chance support.

Re: Cisco wireless receiver known issue with playback of recorded content

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Mar 7, 2012
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bigtrojaned wrote:

 

I'd rather cancel than wait for them to do a firmware update.  If there was a probelm they should have fixed it asap.


Do whatever you feel is best.  

 

In a perfect world, your comment would be correct.  The reality is that no equipment or software is bug free, and problems can be found after equipment or software is released.  It's just a reality of life.  Otherwise, there would never be any product recalls or bug fixes released for software.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Cisco wireless receiver known issue with playback of recorded content

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Jun 13, 2012
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Having the same issue and just got UVerse at the end of April.  It is extremely annoying.  Not only do I get that message at the bottom, my boxes need to be rebooted, and the remote rarely works.  It makes me really regret changing companies.  Once the summer dies down, I will be getting the wired boxes and hope that works.  I definitely won't be recommending UVerse and the wireless boxes to anyone until this gets fixed.

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Jun 14, 2012
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brijac1 wrote:

Having the same issue and just got UVerse at the end of April.  It is extremely annoying.  Not only do I get that message at the bottom, my boxes need to be rebooted, and the remote rarely works.  It makes me really regret changing companies.  Once the summer dies down, I will be getting the wired boxes and hope that works.  I definitely won't be recommending UVerse and the wireless boxes to anyone until this gets fixed.


There seems to be no fix for this.  I think the original intent of the wireless box was to transmit across a room.  Then somewhere along the way, someone (in Sales, I'm sure) said, "Hey, what if it could work anywhere in the house?"  My WAP is on the other side of a wall about 4 feet from the receiver, and it works most of the time.  Sometimes HD playback stutters, and sometimes I hit the "recorded tv" button to find that there are no recordings, and then I reboot the system.  

 

I've found that the whole Uverse system works best if you can reboot every single device about once every two weeks, in a sequence like this:  

 

  • Everything off (that means disconnecting the power cord for the STBs)--including any network switches, computers, and other network/Internet devices, then give all the stuff a couple minutes for their capacitors to drain residual electricity.
  • Power on the RG, give it a few minutes to boot and get an IP address, 
  • Power on the DVR and give it a few minutes,
  • Power on the wired STBs, then the WAP and finally the wireless STB.  
  • Finally, if applicable, power on any network switches and turn the computer(s) and any other network/Internet devices back on.  

Since I have four wired STBs and one wireless STB, plus a switch, a file server, and three more computers, as well as two Roku boxes and a Vizio TV with Internet apps and the new no-computer-required MagicJack VOIP phone service, the whole process takes a good twenty minutes or so.

 

Maybe one day wireless technology will catch up with wireless imagination.  For now, the only answer is to have your house wired with Cat 5e on at least two walls of every room and a central communications/entertainment closet in the center of the house.  Some really rich people I know have that in their $2 million high rise apartment condo.  It's very nice.  Problem is, people who can afford all that stuff often can't figure out or remember how to work it.

Re: Cisco wireless receiver known issue with playback of recorded content

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Jun 14, 2012
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While I do not have any wireless recievers, I will say that the only device in my U-verse setup that I feel needs periodic reboots is the DVR.  I used to reboot it every two weeks to keep it from having problems recording shows.  That problem went away with the last major update, but there are still similar gremlins that a regular reboot seems to cure.  The reboot takes about 5 minutes.

 

I run my RG 24/7 for months on end without issue.

I run my STB's 24/7 for months without reboot unless I use the Media Player, in which case they may need to be rebooted after many hours of MP3 playback.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Cisco wireless receiver known issue with playback of recorded content

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Jun 15, 2012
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I'm having the same problem here with the Press OK banner. I had a wired box that had a bad coax, and the tech replaced it with a wireless box. I got the Press OK message while watching recorded shows often. Last week, I finally had a tech come back out. He replaced the STB, WAP, RG and outside box. The DVR is still original connected directly to the RG with Cat 5. The wireless WAP is also direct connected to the RG. The only other wired devices on the RG are a desktop PC near it and a Bluray player near the TV.

 

I have the same issues still. I get full bars on the wireless box, but get the Press OK often when watching recorded shows. I'm wondering if I put a switch on the RG that had just the DVR and WAP for the wireless box, maybe they would be able to talk better without going through the RG? I'm also thinking of putting a wireless switch with 4 ethernet ports to use in bridge mode and connect all non TV connections through it and turn off the RG wireless to cut down on it's traffic. Maybe that would tell me something and allow me to keep UVERSE. At this point my wife hates itbecause we can't ever watch a show in the living room and have to have the whole family in our bedroom watching anything recorded.

 

Has anyone solved it yet?

 

Dennis_H

Re: Cisco wireless receiver known issue with playback of recorded content

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Jun 15, 2012
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I suspect that the signal strength indicator on the wireless STB is overly optimistic.  I had four bars and got the "Press OK..." message all the time.  It is only after I moved the WAP REALLY CLOSE to the receiver that the problem went away.  So, anything you can do to get the WAP closer will help, IMO.  

Re: Cisco wireless receiver known issue with playback of recorded content

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Jun 16, 2012
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How close did you move the WAP to the receiver.

Re: Cisco wireless receiver known issue with playback of recorded content

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Jun 16, 2012
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Has anyone ever seen the white bar that displays:

 

Press OK to browse a list of recordings

 

When watching recorded tv shows this pops up constantly like every 5 minutes or even more.  It is either watch TV with this bar or constantly resume the progarm and fast forward to where i was in a show. 

 

Having wireless receivers cleaned up a lot of uverse issues that were in my system due to poor coax within my house. Should I get new receivers or could there be a new Sw load that fixes this bug. This has been going on for most of the time we have had these receivers. 

 

 

Wireless Receiver glitch?

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Jun 17, 2012
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My WAP is connected to the RJ-45 jack on the back of the STB on the other side of the wall (kitchen) from the wirless receiver (living room) and over about five feet.  The receiver is inside a wood cabinet, so between the receiver and the WAP I have:  five feet of distance, the wood back of the cabinet, a sheetrock wall, and some travertine tiles.  I no longer get the bar at the bottom of the screen, although I do get occasional stutter (freeze, go, freeze, go).

 

No I don't consider this a solution...just a stop gap measure.

Re: Cisco wireless receiver known issue with playback of recorded content

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Jun 17, 2012
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Did the new box resolve your problem with "Press OK to view a list of recordings?" - I'm suffering through this issue now....

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Jun 18, 2012
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davidMenlo wrote:
Did the new box resolve your problem with "Press OK to view a list of recordings?" - I'm suffering through this issue now....

I got a new box, WAP, RG, outside box, and cables from WAP to RG. Only thing original is DVR and Ethernet cable to DVR. It made no difference.Was going to put gigabit switch in this weekend, but didn't get to it. Other poster says he had to move the WAP very close to the box. That's not feasable for me and I might as well have a wired box if that's what it takes.

 

I'm still leaning toward RG/DVR communication issues with the wireless box. Live TV never has a problem with any glitches, and I've occasionally used On Demand without a problem. It's only talking to the DVR getting the recorded shows. I'll throw the switch in tonight to see what happens.

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Jun 18, 2012
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I wrestled with all the same ideas.  My DVR was originally in another room connected via coax.  I moved it so that it is connected via Cat 5e directly to the RG.  That did not fix the "white bar" problem, so I continued tinkering.  Moved the WAP closer to the TV, but the RG and TV were on different floors, and Wifi is notorius for not traveling up and down well, and that made no difference either.  

 

[Note.  I think it is widely known that a wired STB, if connected via coax to the RG, can function as an Ethernet switch via the RJ45 jack on the back of the STB.  This can be used to connect a computer to your LAN, although there could be noticable loss of picture quality if the STB is concurrently serving TV and network activity.  Coax is only a 10Mb connection--just about enough for HDTV, but not enough for HDTV and Internet.  I've used the RJ45 jack for a Roku, where I had a weak wifi signal, and in that application it worked fine, since I would not be playing TV through the STB and using Roku at the same time.]

 

When I moved the WAP to the kitchen it was an act of desperation.  Officially, the WAP is supposed to be connected only to the RG, not to the RJ45 jack on an STB.  I had a wired STB in the kitchen on the other side of a wall from the TV, though, so I tried it.  No I'm not thrilled with that arrangement, as now I have in a corner on the kitchen counter, a wired STB, Roku receiver, and the WAP, all behind a 22" HDTV.  While the TV hides all the other stuff fairly well, I think the WAP interferes with the Roku, as I never get a strong signal on that box.

 

In any case, I never get the white bar any more, but I do occasionally have the message from the wireless STB that there are no recorded programs.  I then have to reset the wireless STB to get it working again.

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Jun 18, 2012
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Gave the switch a try... DVR and wireless on gigabit switch with new ethernet cables. Same issues. I'll run a longer ethernet cable this week and try the WAP somewhat closer. It will be within about 20- 30 feet then. If it still fails. ATT can run a new cable and give me another wired box.

 

 

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Jun 20, 2012
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Just a few things I thought I'd respond to:

 

1) RE: WiFi not going up and down stairs well: Think of the area served by a wireless antenna as a donut around the antenna (toroid is the correct term, for anyone who cares).  Anyway, if you angle that antenna, you can reorient the the donut. It might serve you well to adjust your wireless access device's attenna orientation to cover where in your home you want covered.  (If the antenna is inside the device, then you have to orient the whole device).

 

2) The HPNA protocol over RG6 coax can handle bit rates up over 100 Mbps, much better than the Thin-wire Ethernet over RG58 where I'm guessing you got the 10 Mbps number from.  This is with tight connections, undamaged cable, correct diplexors, etc.  A year after installation, I found it necessary to replace an coax run with an Ethernet run probably because of degradation of a cable due to a radical turn in a junction box.

 

However, theoretically, Coax can handle everything a Uverse system can throw at it, bitrate wise.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Cisco wireless receiver known issue with playback of recorded content

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Jun 20, 2012
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On coax.  If you have a new home or new wiring, you may be able to get faster than 10Mb over coax.  My house is 22 years old, and even when it was new, the cable company guy commented on the low coax cable quality.  I've run Internet speed tests from a laptop connected to a coax-wired STB as well as from my Vizio TV itself.  With my 18Mb U-verse Internet, the best I can get over the Coax is approximately 9600 bps.  My wireless laptop connection is faster, and will report 16.25, or about the same as I get with my desktop connected to the RG via Cat 5e.

 

It's likely that mine was not the only home built in America with coax wiring selected for its cost rather than its quality, since building codes address electrical wiring and not cable TV speed.  That said, you've got nothing to lose by trying the RJ45 jack on your wired STB to see what it can do.

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Jun 21, 2012
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I got a wired box (again) to replace the wireless box that has given me nothing but problems. They wanted to charge me, but I was having none of that. It never worked and the original wired install was wrong. They had to run new cable, but I'm back to using my second TV on a wired box. The installer was good, but says he has never heard of an issue with the wireless boxes???

Re: Cisco wireless receiver known issue with playback of recorded content

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