Closed Captioning lagging

[jpinsticks]

I know ... yet another thread on CC

I tried to find an existing thread dealing with this but was unsuccessful.  If there is one then point me to it and close this thread.

Some movies show captioning that is almost current with the dialogue you hear, but I've found many that are lagging as much as 5 seconds, which is a long time for some scripts. 

Is this the movie, my stb/gateway, or down the street problem?

[RCSMG ACE - Master]

Try doing a soft reboot of your stb by pressing and holding the power button until the lights blink.  After it reboots check the CC again and see if it is still lagging.

[jpinsticks]

Thanks RC.  I've done that as well as rebooting the DVR.

I'm trying to find a recording with lagging and now I'm watching a Royal Pains episode where the CC is leading the spoken dialogue by at least one sentence.  LOL.

I've got an AT&T tech in the neighborhood checking line problems.  I chatted online last night with support about our pixelating/freezing recordings and the chatperson scheduled a tech for me today.  Not sure how line problems would affect recordings, but I'm not going to look a gift horse in the mouth.  Maybe if that doesn't fix it I can get my VIP1225 upgraded to the bigger unit.

Thanks again, RCMSG.

[RCSMG ACE - Master]

Let us know how things work out.

[jpinsticks]

Well, the tech showed within an hour of the start of the window they gave me!!  Amazed me almost as much as getting an appointment in 1 day.

He said he found some line problems coming to the house & did his magic on that.

Then he went and checked the connections on each of the receivers and replaced the compression fitting on the DVR.  He said that cleared up a problem showing on his troubleshooting tablet.*

He then replaced my RG with a 3801HGV.

Some recordings recorded prior to his visit still pixelated/froze.

None have done it since then.

So I guess he fixed the problem.

Apparently, the pixelation/freeze was caused by the line in or the connector he replaced  and was recorded by the DVR.

I asked if I might need a DVR upgrade (he-he, as I would like more recording space) but he said that the newer DVRs were still a little buggy with many of them rebooting themselves.  I'll wait.

So ... I'm a happy camper.  Just waiting now for the CC fix/upgrade to reduce the number of key presses.

*What really fascinated me is what I referred to as his "troubleshooting tablet".

It connects to an ATT tower, takes my account number to get my IP addy and then is able to troubleshoot many issues.  At one point he said that it indicated a loose/poor connection at one or more of the receivers.  I would have liked a little more info or a demo as the whole concept intrigued me.  He probably didn't think I was tech savvy enough, though I dropped a few hints about my software and network background, but to no avail.

If any current or past Uverse techs know what I'm talking about, I'd like to see a technical document about it if they exist somewhere on the net..

Well, there's the update.

Cheers you all.

[spd2demun ACE - Master]

Thanks for posting your solution to help others.   Yeah, I'm still waiting for the CC on/off toggle as well.

Maybe that is the same software test they run remotely now when you call in?  But the times I've used that, it's been wrong (like landline service was out, their virtual troubleshooter saw no problems).

Glad you got it fixed.