I've been forcing myself to go non-Premium for a few days 
and have to report this issue is rampant. I watched a lot of DYI channel, and it acted just like the major networks.
If I change the channel, or go to LAST and then back, CC comes up again.
I'm stumped and no idea why or how this is happening, and haven't noticed it on the Premiums I watch.
Also, some channels use all caps, then a mix, or just a mix; no consistent formula--if that even makes a difference. Don't even get me started on the errors and misspellings. 
FYI, all HDMI here.
I'm guessing this isn't considered a problem since the majority of viewers don't use CC. I keep it on all the time here.
Another thought, maybe it has something to do with channels who run commercials? Different feed for local vs. national markets? MOST commercials don't seem to do CC. But when a commercial is coming, the CC does NOT complete for the program, it cuts off the last few sentences of dialog. Is it a computer problem?
The Premiums don't have CC on their breaks during programming (pseudo-commercials for their own programs), but maybe all of their feeds are coming from the same place?
All I know is this is VERY annoying, and I feel for anyone who is hard-of-hearing.
I keep them both turned on and use HDMI, but this was not a consistent problem in the past; so something happened, and I'm guessing it was after/during Phase 3.
Mostly watch HD, but not all SD channels have HD counterparts.
It's really getting annoying! I'm still seeing it on the 4 big networks, and tired of going to another or last channel to get it back. 
It's probably not in the Job Description. 
Something else I noticed today when playing a Network recording, the CC is on at first, but disappears after about 5 min. into the show. That happens even before a commercial comes on. Some of the Twilight Zone Marathon shows I recorded (SyFy Channel) had no problem keeping the CC on live or recorded.
PHOnos wrote:
bwhou wrote:
. . . Think the only one who reads these commments are the ones with the problem.
There are a few good people who try to help, including the service techs, but ATT engineers, I don't think so
Actually there are some very good/helpful AT&T engineers working for/with U-verse. When there were CC problems (garbled/unreadable text) with the MTV Networks (Viacom) I worked with some of these engineers and had a chance to see them working behind the scenes. Sam, an ex-engineer and member of David's team along with Social Media, always kept me abreast of their progress. The engineering staff did an excellent job in fixing these problems.
But unfortunately the engineers can only work on problems/fixes where the management staff sets the priorities. Who knows how important it is to management to fix the problems with the closed captions freezing/shutting off along with finding an easier CC access? It currently doesn't seem very high on their list of priorities.
BTW PHOnos, you may be interested this CC freezing/disappearing problem was brought up in the CC access thread. You're the "someone" from Irving, CA, in the below post. 
Spd, your recordings sound just like what I'm seeing where the CC's disappear on the local networks after about 3-5 minutes when watching them live. Believe shows like the Twilight Zone have a private company install the CC's where there may not be any problems. Same is true for most movies on the U-verse HD channels where the CC's are installed ahead of time. And as I mentioned before shows like "30 Rock" use a very good private CC company where I didn't see any of these CC freezing/shutting off problems.
TZs were all done by the DOE.
I was thinking it was more of a live thing, too, but when I watched House the other night (re-runs), it was happening there as well. I didn't catch who the company was.
As noted before, I don't watch that much non-Premium TV; and it's probably why I didn't notice this new issue until it was brought up.
bwhou wrote:
. . . Think the only one who reads these commments are the ones with the problem.
There are a few good people who try to help, including the service techs, but ATT engineers, I don't think so
But unfortunately the engineers can only work on problems/fixes where the management staff sets the priorities. Who knows how important it is to management to fix the problems with the closed captions freezing/shutting off along with finding an easier CC access? It currently doesn't seem very high on their list of priorities.
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Yea, it is always management who performs the triage. I guess none of them are deaf or they don't watch HD. They could make me real happy by just sending me an e-mail saying they are aware of the problem and are working on it or it's in the cue.
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BTW PHOnos, you may be interested this CC freezing/disappearing problem was brought up in the CC access thread. You're the "someone" from Irving, CA, in the below post.
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Yep, that's me. Actually I'm in Orange, CA. The guide says it is version IRV-2 which I assumed is Irvine, showing the L.A.-Orange County locals.
This morning, it was just like before, but seemed to stay on a bit longer. I give up on trying to figure this one out.
OK, Time Warner Sucks (TWS) so still here.
Questions -- If I disconnect HDMI cable and use component cables will I still get 1080i and/or 720p video output from the STB? If I do, can I use audio cables, turn off all STB captioning and turn on the HDTV captioning? Could this be the solution to the captioning being dropped by the DVR (it works on the SDTV using AV cables), and a fast way to access captioning? What d' ya' all think?
