Let us know what else you hear.
I figure not enough people use CC, so unless they get a lot of complaints, it will be a low priority to fix it.
Premium channels are even having a problem now, the HDs will have NO CC, but their SD counterpart does. I end up watching SD just for CC and I hate watching SD! Watching Reelz now (Rocky) and CC is all over the place. Stays on when no dialog, it's like the CC is totally out of sync. I give up!!!! 
texasguy37
Progress, at last!!! Take a picture for us of what the equipment looks like and post it, if you can. 
Thanks for letting us know! If any of the other CC users here can help you with feedback, let us know.
PHOnos wrote:
David forwarded my information to Engineering. They sent me an e-mail that they want to install equipment, "a small computer", to capture what we see on the screen. Told them to set up an installation time.
Stay tuned -- this could be real interesting.
-PHO
Sounds good and we can do some monitoring too if you want. Kind of point us to the programs/channels you're seeing these freezing CC's on, we can check for the same problem, and back you up.
But you may not need any backup if the problem is recorded. It kind of amazes me when users notice CC problems like this, which seem to be nationwide, the engineers can't just check some residential STB's/DVR's to see if they can see the same thing? Of course they all don't have Uverse and it may not be available in their area.
Oh well, at least they're going to check the problem out, and thanks for the heads up.
spd2demun wrote:
Progress, at last!!! Take a picture for us of what the equipment looks like and post it, if you can.
PHOnos wrote:
David forwarded my information to Engineering. They sent me an e-mail that they want to install equipment, "a small computer", to capture what we see on the screen. Told them to set up an installation time.
Stay tuned -- this could be real interesting.
-PHO
I always have CC on, so if you need another person to help with feedback, just holler.
Uniblurb3 wrote:Why is the world does it take them so long to fix any kind of problems with closed captioning?? Fixing this current problem with the CC's quitting/cutting off until next year is ridiculous! Sorry to say but it's evident they don't care about the deaf or hearing impaired who depend on the CC's for their communications. AT&T/U-verse is outright discrimination against people with hearing disabilities in not fixing closed captioning issues in a timely manner. This is outrageous and I bet they also don't realize how many U-verse users also use CC's who may not be deaf or hard of hearing.
I would bet they also don't fix the easier access to closed captions, namely 45 clicks of the remote for turning the CC's on/off, this year either. I've been following the new FCC regs/mandates concerning CC's and believe they aren't required to provide one-toggle remote control CC's until 2014. It would be nice if they came out with the new one-toggle remote this year, as AT&T/U-verse stated, but don't think they're willing to do anything for the deaf or hearing impaired until they're forced to do so. It's a sad state of affairs concerning closed captioning when it comes to AT&T/U-verse indeed.
Sorry PHOnos they are unwilling to fix the CC's and don't blame you for going to another provider. When I constantly complained about the very cumbersome process of accessing the CC's I was sent a letter from the Director of Regulatory, AT&T. She outright told me I should go to Directv if I didn't like the current closed captioning with AT&T/U-verse! What kind of business ethic is this??
She said that so that way her problem (you) were gone and she didn't have to deal with it anymore. Must have figured that loosing one customer was easier than putting up with you. Instead of doing the right thing and dealing with the issue she said that. Some people take the easy way out like she did.
I feel you guys pain, but this is par for the course from AT&T for any problem.
Back in 2008, the HDMI black level problem was known about by us a full year before AT&T admitted to it, and it was another year after that before we got firmware to fix it.
So for AT&T, admitting to the CC problem now and schedule a fix for a year away seems just about right.
texasguy37
texasguy37
Where did you find that announcement?
And now we will no longer be on the same versions, based on which model we have? 
texasguy37
texasguy37
