DVR IS FREEZING ON A SCHEDULE PROGRAM

[Tonydata]

10/24/2011 MY schedule program (Hawaii 5 O) is freezing on playback which was looked at in the evening. This issue has also happen on a recent purchased on- demand movie. I have had techs out on the 10/19 and 10/24 and they replace the gateway but not the DVR and said that my system is fine.  Could the DVR box being going bad?. Also for everyone information I record a program while watch TV and it record great. Any one have any ideas.

[mibrnsurg ACE - Geek]

Generally a freeze is on the stream and not a problem of the DVR.  Any freeze I've gotten will just start again usually w/in 5 seconds or less.  I don't watch the programs live I record as I'm at work when most record, but if I watched them I would not be recording them too.

Chris

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Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

[Tonydata]

A futher explaination. The program stopped and  freeze was a scheduled recored progam which I played back at a later time the same night.. The total recored time was one hour and 3 mintues.. When I played it back it stopped at 7.05 minutes and would not go forward. Is this not the DVR problem? I do undestand the streaming issue but the recored progam would not continue.

[mibrnsurg ACE - Geek]

Could you not F(ast) F(orward) it past that freeze?

Chris

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Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

[Tonydata]

I could not fast forward past the freeze just stayed frozen on the screen. I did record some scheduled shows without problem last night. Also ATT technical support contacted me and a service tech replaced my main line today which was original installed by a building contractor who did not use a Cat 5 cable . The feeling is this should solve the problem.  

[Two-Cents]

We have been experiencing the same problem on several of our recorded programs.  Went to chat on att.com and after working with the first support person they transferred me to a tier-2 tech.  He determined that we probably need a new box. One is on the way.  So if you continue to have this problem I suggest you contact Uverse.

[RCSMG ACE - Master]

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Two-Cents wrote:

We have been experiencing the same problem on several of our recorded programs.  Went to chat on att.com and after working with the first support person they transferred me to a tier-2 tech.  He determined that we probably need a new box. One is on the way.  So if you continue to have this problem I suggest you contact Uverse.

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Let us know if that resolves your problem.

[Startrekfanatic]

My VIP2250 was doing the same thing and it became worse & worse, they just replaced my 2250 with a downgraded VIP1225 which has only half the hard drive (which I am calling sales about in the morning), so far the problem hasn't happened with the 1225 (yet) and the last tech I complained to about being downgraded said the phone techs now have no control over which DVR gets shipped out,

For what I am paying now for TV & Internet I could buy a new laptop each month.

[RCSMG ACE - Master]

I am beginning to wonder if the 2250s have problems for the most part.  The complaints I have seen as well as my own were problems related to watching recorded programs.  I got the 1225 also, and I have not had any problems with it since I got it.  Right now I will take quality over quantity, especially if it means my DVR works properly.  If you would like to get another 2250 send Alex a PM he is an ATT Community Manager on the forum.

http://forums.att.com/t5/user/viewprofilepage/user-id/318276