Guide problem with new HDTV

golferinga · ‎01-07-2008

I just purchased my first HDTV and the pictures are great, but I am having a problem with the guide stretching off the screen where I am unable to read the channel numbers and some show descriptions. I was told to change the TV to HDMI or component, but these features are grayed out on my TV menu. Any ideas how to get this corrected before I call AT&T U-Verse tech assistance?

mibrnsurg · ‎07-15-2008

If you have an HDTV, you can only get HD w/HDMI or component. I think if you plug them in, they will ungray and

be usable on your TV menu. Then you have to find the correct aspect ratio on the Uverse box (720p or 1080i) and

on the TV also as the Guide should not be cut-off. Good luck

Chris

Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-983-2811 to avoid Mr. Voice Recognition
YRMV IMHO Simply a U-verse user, nothing more

golferinga · ‎01-07-2008

Thanks for your prompt reply. I am not sure how to plug them in. I have an HDMI cable plugged in from the U-Verse box to the TV. I did change the ratio on the U-Verse box to 720p and to 16:1(TV recommendation) on the TV. What am I missing here? Do I need other cables to do this?

SomeJoe7777 · ‎01-30-2008

On the U-Verse box, change the resolution to 1080i, and on the TV, change to 16:9 widescreen if that is an option.

contraption · ‎07-16-2009

I had Uverse installed yesterday. My guide is also being cut off on the sides and I can't seem to fix it. I've tried the 720 and 1080 aspect ratio settings and have played with all the combinations of screen size on my Pioneer 43" Plasma (1024 x 768 I believe, if memory serves).

I've tried both HDMI (crappy colors) and Component (much better color spectrum), but the guide is getting chopped either way.

Anyone have a fix? Uverse phone support is useless on this.

Thanks!

oz_1 · ‎10-25-2008

contraption wrote:
I had Uverse installed yesterday. My guide is also being cut off on the sides and I can't seem to fix it. I've tried the 720 and 1080 aspect ratio settings and have played with all the combinations of screen size on my Pioneer 43" Plasma (1024 x 768 I believe, if memory serves).

I've tried both HDMI (crappy colors) and Component (much better color spectrum), but the guide is getting chopped either way.

Anyone have a fix? Uverse phone support is useless on this.

Thanks!

Make sure you do not have your picture zoomed on either the TV or the Uverse box and as Some-Joe has pointed out select 1080i in the menu for Uverse box.

Message Edited by oz on 07-17-2009 07:40 AM

contraption · ‎07-16-2009

I thought I'd pop back to say that I finally figured out that Uverse had NOT turned on the HD feed that they were supposed to at install. I talked to a technician (Level 2, get away from Level 1 as fast as possible) that figured out that my config was incorrect.

That didn't explain why the blue HD light was ON, but hey, it works now. So, if you are seeing your Guide cut of, find out if you have HD enabled on the feed.

texasguy37 · ‎05-18-2009

contraption wrote:
I thought I'd pop back to say that I finally figured out that Uverse had NOT turned on the HD feed that they were supposed to at install. I talked to a technician (Level 2, get away from Level 1 as fast as possible) that figured out that my config was incorrect.

That didn't explain why the blue HD light was ON, but hey, it works now. So, if you are seeing your Guide cut of, find out if you have HD enabled on the feed.

The blue light appears on the DVR or STB whenever the aspect ratio is set to 720p or 1080i high definition. The blue light will remain on regardless of whether the program you are watching is in high definition or standard definition.