12-13-2011 02:17:57 PM
First post...and a long one.
Just before Thanksgiving, I bought a Samsung UN60D7000. For a week or so, I just unhooked whatever cable was going to my old tv, got a new HDMI cable and plugged it into the Samsung from my Cisco receiver. Everything worked as always, meaning no issues. First weekend in December, I had the new tv professionally mounted, added a Samsung blu-ray, mounted the components behind the wall, and added a Harmony 700 remote to control everything. That weekend I experienced my first trouble with losing the signal to the tv. I noticed on the slave receiver that I had lost the ability to view my dvr recordings on the bedroom tv, and then went to the main tv and saw where I needed to basically reset the receiver. This happened a few times that weekend so I had a tech come out, notice some line issues, and thought I had a bad end on the coax going into the main receiver. So he ‘fixed’ that, read no more line issues, and went from there. A couple of days later, issue reappeared. Next tech came out, replaced the coax line into the RG with Ethernet. He was reading and showing me some line issues and stayed for a while and notice that the readings were fairly clear. That night, problems again.
Now, the intermittency seems to be getting worse. But the pattern I have noticed is that this loss of signal (and to be specific I notice that the green “link” light on the main receiver is not lit) seems to occur when I am recording, or trying to watch a recording. Now, not every time, but it’s definitely more noticeable. Last evening, since one of the shows I was trying to record was when I was losing signal and so I never got the entire program, I saw where this show was available ON DEMAND. So, pulled it up, watched about 5 minutes, down goes the connection. Restart the receiver, tried it again, same thing. Then I tried to watch what part of the program had actually recorded and down it goes again.
So, back to chat to try and schedule another service call (maybe it IS the receiver as the 2nd tech thought it could be?) Chat got elevated.
2nd tier tech tells me about a disaster recovery boot. A what? But as we discussed a bit, suggested that I try setting the resolution to 720p and changing the aspect ratio. Says that AT&T recommends 720p. WHAT? Says there are some issues with 1080 settings and tv’s, or some tv’s and that future firmware updates should address this issue. I expressed my displeasure at having bought a tv on the understanding that Uverse broadcasts in 1080p ( I know not everything) yet even AT&T doesn’t recommend using it? I had switched from Cox during the earlier part of the year. Not happy about the ‘value’ of paying what I am paying and then not being able to get, essentially what I paid for.
I have loaded and being trying to use UV Realtime. From what I understand from reading the manual, most things seem to be in line. But I did notice that the amount of dvr space showing on Realtime is considerably more than what the STB shows, like Realtime says I have 52 hours of HD space and the STB says 32, or something like this. And this was AFTER I had dumped a bunch of programs. Again, I am thinking the receiver is bad or going bad but I don’t know how to know for sure, other than just replacing it. I wondered if I ran an Ethernet from the RG to the STB if that would be better. Am I just trying to push more traffic than the system can handle? If that’s the case, again NOT HAPPY.
During all of this, the RG hasn’t gone down, and always have internet and wireless. So, for this long post, I know I have added and changed several things. The issue still continues. If I have to switch to 720p to work, I will be switching providers. But I haven’t given up yet. Guess I should have taken then 2nd tech's idea to swap out the dvr--just didn't want to give up my recordings at that point.
Any thoughts appreciated.
12-13-2011 06:58:02 PM
Just an update, so tonight I tried to 'break' it by going again to On Demand and watching the program. No signal loss at all. Then a little later, I went outside and got on the laptop, wireless, and the wife worked on the ethernet connected desktop to work. Then, lost signal.
12-13-2011 07:04:09 PM
No one is broadcasting 1080P the most is 1080i. What is the native setting for your tv is it 180i? If so I suggest setting the stb at whatever the native setting of your tv is. Also, if you are still seeing the same issues that you were before click on the hyperlink in my sig and you will be taken to David's contact info. He is a tier 2 prem tech who has helped lots of people with seemingly unsolveable issues. Send him your info and he or a member of his staff will be in touch with you.