Just got uverse and canceled Time warner

[osands]

Hello All,

Just wondering if someone could answer a quick question. When I was canceling my Time Warner account today after installing uverse u-200 and 10mbps down/ 1.5 up, the rep told me that uverse download speeds go down when streaming HD content to your TV's.

Last night I was testing DL speeds on the internet speed test sites and I was very impressed to find I was getting what I paid for.

I did not however try these tests while streaming HDTV to one of my TV's. I dont have an HDTV yet but I have one coming on monday so I am excited.

Is there any truth to what the TW rep was saying? Will I lose DL/UL bandwith with an HD stream running concurrently?

[Pip_2]

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osands wrote:

Hello All,

Just wondering if someone could answer a quick question. When I was canceling my Time Warner account today after installing uverse u-200 and 10mbps down/ 1.5 up, the rep told me that uverse download speeds go down when streaming HD content to your TV's.

Last night I was testing DL speeds on the internet speed test sites and I was very impressed to find I was getting what I paid for.

I did not however try these tests while streaming HDTV to one of my TV's. I dont have an HDTV yet but I have one coming on monday so I am excited.

Is there any truth to what the TW rep was saying? Will I lose DL/UL bandwith with an HD stream running concurrently?

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What a bunch of baloney on TWC's part to keep a customer. Sad isn't it?

I have watched/recorded 2 HD programs at a time and I have not lost speed anywhere, up or down. Of course I don't have the speed you have, but haven't heard anyone esle complaining about that at all. Only saw some issues with the Max 18. 

BTW....I too jumped ship from TWC. I couldn't get away from them fast enough!

Welcome to Uverse. 

Message Edited by Pip on 02-19-2009 11:19 AM

[RRK_1]

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osands wrote:

Hello All,

Is there any truth to what the TW rep was saying? Will I lose DL/UL bandwith with an HD stream running concurrently?

---

 

It is true for the highest internet package.  I think they designate 10mbps for internet and anything above that can be reduced by the video streams if you don't have enough bandwidth coming into the house.

[osands]

Sounds good. I was also wondering... I see some posts on these boards saying things like I have "2 SD streams and 2HD streams availible with my profile".

How would I determine the streams availible  on my profile?

[Pip_2]

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osands wrote:

Sounds good. I was also wondering... I see some posts on these boards saying things like I have "2 SD streams and 2HD streams availible with my profile".

How would I determine the streams availible  on my profile?

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Using the AT&T remote for the TV, do the following.......

 Menu ~ Options ~ System Settings ~ System Information ~ System Resources

You can also post your stats from this page. http://192.168.1.254/xslt?PAGE=J03&THISPAGE=A02_POST&NEXTPAGE=J03

You will need the password to access that page, which you can find on the side of the RG.

[ksebring]

If you log into your att account (att.com) click on the account tab, then my products, in the uverse tv box click on show my current services. It should tell you what you have. 

[Pip_2]

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ksebring wrote:
If you log into your att account (att.com) click on the account tab, then my products, in the uverse tv box click on show my current services. It should tell you what you have. 

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Hmmm, doesn't show that anywhere for me. In fact, can't recall ever really seeing that on that page, and I have visited that page a lot.

[osands]

Programming Profile: 1 HD / 3 SD

This is what I have.

How do people get 2 HD streams and higher?

[Desertnate]

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osands wrote:

Programming Profile: 1 HD / 3 SD

This is what I have.

How do people get 2 HD streams and higher?

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I'm not saying this to be smart but...move to a house that is closer to the VRAD.

Your home is probably far enough away that they can still push a good signal to your house, but the distance prevents AT&T for getting enough bandwidth to handle 2HD + 2 SD.  Unfortunatly, its a matter of physics.

[ksebring]

did you click on the show my current services or the modify button? After I click the account tab I go to my products, it then lists my current services. In the AT&T Uverse Tv box it has several choices: modify, learn more, terms of service, show my current services and view channel line up. If you click show my current services it gives the detail of what you have.

  Programming Profile: 2 HD / 2 SD Basic Service Level: U300 Add High Definition (HD) channels for exceptional picture quality?: Yes (additional $10)  

Message Edited by ksebring on 02-19-2009 02:37 PM

[SomeJoe7777 ACE - Geek]

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osands wrote:

Programming Profile: 1 HD / 3 SD

This is what I have.

How do people get 2 HD streams and higher?

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Sometimes, if you are too far away from the VRAD node, you may not be able to get the 2HD/2SD profile.

However, they may have just made a mistake.

Please go to the following two links (these retrieve statistics from your Residential Gateway (RG) ), and post the statistics here:

These are the broadband link statistics, which can tell us your profile and approximate distance from the VRAD:
http://192.168.1.254/xslt?PAGE=J03&THISPAGE=J04&NEXTPAGE=J03

These are the broadband detailed statistics, which can tell us if you're having line errors:
http://192.168.1.254/xslt?PAGE=J04&THISPAGE=J03&NEXTPAGE=J04

If any of these ask you for a password, the default password is on a white sticker on the side of your RG.

We'll be able to tell from these if you could or should be moved to the higher profile.

[osands]

[osands]

[osands]

I just called Att uverse tech support and they said that I have this(1HD stream and 3 SD) because I have the u-200 package and I can add another HD stream if I call the sales dept.(for extra money I presume)

This sounds like a load of garbage, but it would be great if someone could decipher my screenshots and tell me what it all means.

Thanks

[SomeJoe7777 ACE - Geek]

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osands wrote:

I just called Att uverse tech support and they said that I have this(1HD stream and 3 SD) because I have the u-200 package and I can add another HD stream if I call the sales dept.(for extra money I presume)

This sounds like a load of garbage, but it would be great if someone could decipher my screenshots and tell me what it all means.

Thanks

---

Well, they're correct that you need to call sales, but this will not cost you anything and it looks like to me that your line would be able to handle 2HD/2SD.  You are pretty far from the VRAD as evidenced by the sync rate and the attenuation, but at the same time your line is nearly noise-free with the high noise margin and very low error rates.

Call sales, ask them to move you to the U-Verse 2HD/2SD profile.  If they tell you it looks like you're too far away, tell them you want to try it and will call back and go back to 1HD/3SD if you run into problems.  But with your line, I bet it will work fine.

[Pip_2]

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ksebring wrote:

did you click on the show my current services or the modify button? After I click the account tab I go to my products, it then lists my current services. In the AT&T Uverse Tv box it has several choices: modify, learn more, terms of service, show my current services and view channel line up. If you click show my current services it gives the detail of what you have.

  Programming Profile: 2 HD / 2 SD Basic Service Level: U300 Add High Definition (HD) channels for exceptional picture quality?: Yes (additional $10)  

Message Edited by ksebring on 02-19-2009 02:37 PM

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Show current services shows that but the screen shot is what I get when I go into the modify part.

Either way, I still thinks it's faster to just look on the TV to see what your profile is.

[osands]

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SomeJoe7777 wrote:

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osands wrote:

I just called Att uverse tech support and they said that I have this(1HD stream and 3 SD) because I have the u-200 package and I can add another HD stream if I call the sales dept.(for extra money I presume)

This sounds like a load of garbage, but it would be great if someone could decipher my screenshots and tell me what it all means.

Thanks

---

Well, they're correct that you need to call sales, but this will not cost you anything and it looks like to me that your line would be able to handle 2HD/2SD.  You are pretty far from the VRAD as evidenced by the sync rate and the attenuation, but at the same time your line is nearly noise-free with the high noise margin and very low error rates.

Call sales, ask them to move you to the U-Verse 2HD/2SD profile.  If they tell you it looks like you're too far away, tell them you want to try it and will call back and go back to 1HD/3SD if you run into problems.  But with your line, I bet it will work fine.

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Thanks. That explains a lot. I'll have to check it out.  I am curious though... What do you look for when looking at sync rate and the attenuation? What are acceptable ranges and what do the numbers mean?

Message Edited by osands on 02-20-2009 06:38 AM

[codename78]

My Spects are like this can you guys tell me if its ok?

Broadband Link – Statistics

IP Statistics

DSL   Down   Up Current Rate:   25216 kbs   2048 kbs Max Rate:   30468 kbs   Not Available Current Connection:   Current Noise Margin:   12.5 dB   Not Available   Current Attenuation:   29.8 dB   Not Available   Current Output Power:   12.3 dBm   7.6 dBm   IP   Bytes   Packets   Errors   % Transmit:   209530894   458777   0   0 Receive:   67905295541   49452702   7   0

[SomeJoe7777 ACE - Geek]

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codename78 wrote:

My Spects are like this can you guys tell me if its ok?

Broadband Link – Statistics

IP Statistics

DSL   Down   Up Current Rate:   25216 kbs   2048 kbs Max Rate:   30468 kbs   Not Available Current Connection:   Current Noise Margin:   12.5 dB   Not Available   Current Attenuation:   29.8 dB   Not Available   Current Output Power:   12.3 dBm   7.6 dBm   IP   Bytes   Packets   Errors   % Transmit:   209530894   458777   0   0 Receive:   67905295541   49452702   7   0

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Those statistics indicate you are very far away from the VRAD. If you're not having any problems with your service, I would leave things as they are.

[lrdiver]

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osands wrote:

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SomeJoe7777 wrote:

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osands wrote:

I just called Att uverse tech support and they said that I have this(1HD stream and 3 SD) because I have the u-200 package and I can add another HD stream if I call the sales dept.(for extra money I presume)

This sounds like a load of garbage, but it would be great if someone could decipher my screenshots and tell me what it all means.

Thanks

---

Well, they're correct that you need to call sales, but this will not cost you anything and it looks like to me that your line would be able to handle 2HD/2SD.  You are pretty far from the VRAD as evidenced by the sync rate and the attenuation, but at the same time your line is nearly noise-free with the high noise margin and very low error rates.

Call sales, ask them to move you to the U-Verse 2HD/2SD profile.  If they tell you it looks like you're too far away, tell them you want to try it and will call back and go back to 1HD/3SD if you run into problems.  But with your line, I bet it will work fine.

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Thanks. That explains a lot. I'll have to check it out.  I am curious though... What do you look for when looking at sync rate and the attenuation? What are acceptable ranges and what do the numbers mean?

Message Edited by osands on 02-20-2009 06:38 AM

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The current rate is the connection speed that the RG is set to. In your case, 19.2Mbs

The max rate is the maximum speed that the RG could sync at. In your case, 36Mbs

From what I have heard, they do not like to see the set speed to be more than 80% of the max sync rate.

In your case, 19.2/36 = 53% if you had the 2HD - 2SD profile, the speed setting would be 25.216 so you would still be below 80%. 25.216/36 = 70%

I have seen max sync speeds as high as 60Mbs. Mine is 54Mbs and I am about 1200 feet from the VRAD.

I'm not sure what the attenuation refers to. Your numbers are about the same as mine except your upstream power is higher.

[SomeJoe7777 ACE - Geek]

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osands wrote:

Thanks. That explains a lot. I'll have to check it out.  I am curious though... What do you look for when looking at sync rate and the attenuation? What are acceptable ranges and what do the numbers mean?

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DSL                                  Down               Up
Current Rate:                     25216 kbs         2048 kbs
Max Rate:                         52552 kbs         Not Available
Current Connection:
    Current Noise Margin:     21.5 dB             Not Available
    Current Attenuation:        25.7 dB            Not Available
    Current Output Power:    13.3 dBm          -6.5 dBm

Current rate: This is the profile rate assigned by AT&T.  This is 19200 kbps for the "low" profile that only allows 1HD/3SD.  It is 25216 kbps for the normal profile which allows 2HD/2SD.  Rumor has it that a 3rd profile will be introduced soon with a 32000 kbps rate, which will allow 3HD/1SD.

Max rate: This is your sync rate, which is the line rate that your RG and the VRAD have established.  This ranges from about 70000 kbps if the VRAD is in your backyard, down to around 30000 kbps at 3000-3500 feet.

Line capacity: This isn't shown, but can be calculated as Line Capacity = Current Rate * 100 / Max Rate.  This is the percent of the line that is in use.  If this figure exceeds about 70% you will begin to have pixelation, picture freezes, and dropouts.  If the figure exceeds 80% most technicians will bump you to a lower profile or refuse to install.

Current Noise Margin: Think of this as a signal-to-noise ratio for the line.  It tells you to some degree how far away from the VRAD you are as well as how much line noise or interference your line is picking up.  Ranges from 30 dB if the VRAD is in your backyard down to ~ 12 dB for 3000-3500 feet.  This number should be consistent with the distance inferred from the max rate, the attenuation, and the upstream output power.  If its inconsistent, your line has more or less noise than expected, which can indicate a bridge tap or other interference.

Attenuation: A measure of how much quieter the signal has gotten at your house as compared to how loud it was when it left the VRAD.  Ranges from 10 dB with the VRAD in your backyard to 30 dB at 3000-3500 feet.  This number should be consistent with the distance inferred from the max rate, the current noise margin, and the upstream output power.  If it's inconsistent, it can indicate high-gauge wiring (28 AWG instead of 26) or a bridge tap.

Current output power: The downstream number here can vary a lot depending on many different factors, so kind of ignore that one.  The upstream output power, though, can tell you about distance.  This is the power level (compared with a reference level) that your RG is using to send information back to the VRAD.  The upstream direction uses lower frequencies than the downstream direction, and is more affected by bridge taps, so bridge taps can show up here.  Ranges from -10 dB (close to the VRAD) to +15 dB (high power level required to overcome distance and/or bridge tap).  This number should be consistent with the distance inferred from the max rate, the attenuation, and the current noise margin.

Collected for 26 days 8:05:06
DSL                                          Since Reset     Current 24H     Current 15M        Time Since
Last Event   
Link Retrains:                             0                     0                      0                          0:00:00
DSL Training Errors:                   1                      0                      0                          26 days 8:02:51
Training Timeouts:                      2                     0                       0                         26 days 8:03:15
Loss of Framing Failures:            0                     0                      0                          0:00:00
Loss of Signal Failures:               0                     0                      0                          0:00:00
Loss of Margin Failures:              0                     0                      0                          0:00:00
Cumulative Seconds w/Errors:     1182                43                    2                          0:02:54
Cumulative Sec. w/Severe Errors: 9                    0                      0                          1 day 19:28:36
Corrected Blocks:                       1559476917     569269730        6075498               0:00:02
Uncorrectable Blocks:                 2238               43                     2                         0:02:54
DSL Unavailable Seconds:           112                 0                      0                         26 days 8:02:53

In this chart, the error rates can show you how well the line is performing.  For each line, compare the time since the last event with the time that the statistics have been collected for.

Link Retrains, DSL Training Errors, Training Timeouts, Loss of Framing Failures, Loss of Margin Failures, and DSL Unavailable Seconds should all always be zero, except for when the RG first starts up.  For example, if the statistics have been collected for 15 days, all of these should show 15 days since the last event (or 0:00:00 if none of those events ever occurred, even at the last startup).  If any of these happen during normal RG operation, there is a line problem.

Cumulative Seconds with errors: Ideally should be zero.  However, a few here and there might be acceptable, but it does indicate that there's some line interference going on.  If there are no picture freezes or pixelation, then don't worry about it.

Cumulative Seconds with severe errors: Ideally should be zero, but their presence indicates that there is definitely a line problem.

Uncorrectable Blocks: Ideally should be zero, or very low (single digits).  More than 5-10 per hour is definitely a line problem.

Corrected Blocks: Ideally should be zero, but you can also run up millions of these without any problem.  By themselves, they don't indicate an issue.

[codename78]

I have 2HD/2SD Profile and when they first installed U-verse I had some problems, but I kept complaining and they changed something in my Box outside the house and since then everything is working fine now for about 4 months

[hutchings2000]

Joe,

Based on these numbers what would you suggest to solve TV breakups?

DSL Down Up
Current Rate: 25216 kbs 2048 kbs
Max Rate: 27380 kbs Not Available
Current Connection:
Current Noise Margin: 9.5 dB Not Available
Current Attenuation: 28.2 dB Not Available
Current Output Power: 12.3 dBm 3.8 dBm
IP Bytes Packets Errors %
Transmit: 4165737 11580 0 0
Receive: 992365885 734730 0 0


Thanks

[randyl]

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hutchings2000 wrote:
Joe,

Based on these numbers what would you suggest to solve TV breakups?

DSL Down Up
Current Rate: 25216 kbs 2048 kbs
Max Rate: 27380 kbs Not Available         this is the problem
Current Connection:
Current Noise Margin: 9.5 dB Not Available
Current Attenuation: 28.2 dB Not Available
Current Output Power: 12.3 dBm 3.8 dBm
IP Bytes Packets Errors %
Transmit: 4165737 11580 0 0
Receive: 992365885 734730 0 0


Thanks

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          not joe  but  since he has been a lil quiet the last few days..  thought i give my slant in case he's  chilling  etc

         that  is very close to max capacity u should be well over 30000 +  for the 2hd profile

         really surprided u are on the 2 hd profile and they didnt slap u with the 1hd 19 meg profile/

        my thoughts

         randy

[hutchings2000]

Randy,

Thanks for the reply. When Outside Tech was here on Wed. downstream capacity was 78% in the house. Now it is at 93%!!!!! Been fighting service issues since original install on 12/31/08.

Question when Outside Tech used his meter he got 65% at the NID, then 78% at Gateway. Home Run is cat 5 about 20'. Any idea why that would go so hi? 

[randyl]

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hutchings2000 wrote:

Randy,

Thanks for the reply. When Outside Tech was here on Wed. downstream capacity was 78% in the house. Now it is at 93%!!!!! Been fighting service issues since original install on 12/31/08.

Question when Outside Tech used his meter he got 65% at the NID, then 78% at Gateway. Home Run is cat 5 about 20'. Any idea why that would go so hi? 

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         not sure i follow all thats happened  but going off coax  backfeed to a cat5 can make more gain of sync  (for the better)  at the rg

         on the all coax the whole hpna gets factored in at the rg3800   imho  (thus shows less sync and more distance )

         on a cat5 home run just the 20 feet added to the existing loop lenght at the nid... 

         so in theory u should be better not worse ??????

         now if u say it swings diff  every few hours or so   dunno u got me stumped   call ts again i guess ? 

         my slant

         randy

[Pip_2]

I hate to say this, but with those numbers, specially the noise margin and the attenuation, and reading Joe's description, the only way you might rid yourself of those problems, is to go on the lower profile.   I know, not waht you want to hear, but, so much points there.

You said in another post you made, you are about 2700 ft from the VRAD. I don't see how you could be that close with a max rate that low.

I'm not all that tech savvy, but just using some of the descriptions and definitions of what the numbers mean, just adding my 2 cents worth.

[hutchings2000]

Randy,

House wiring is this.

Cat 5 (new installed by inside tech last week) to green data line to RG, total length ~20'. Cat 5 from RG to DVR, 6'. Coax from RG to 5 other boxes in house. Inside of house is all green.

Outside tech had disconnected Home Run cat 5/data line from RG. He put his meter at the NID at got 65% downstream cap reading. He then put his meter on the data line end(which would connect to RG), he got 78%. Strange that it went up 13% for just 20' of Cat 5 and data line. Plus tonight I'm ~92%. That's why I'm getting bad breakup I would guess. I'm on with support trying to get both inside and outside tech for tomorrow. Having a veery bad time here.

Thx 

[randyl]

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hutchings2000 wrote:

Randy,

House wiring is this.

Cat 5 (new installed by inside tech last week) to green data line to RG, total length ~20'. Cat 5 from RG to DVR, 6'. Coax from RG to 5 other boxes in house. Inside of house is all green.

Outside tech had disconnected Home Run cat 5/data line from RG. He put his meter at the NID at got 65% downstream cap reading. He then put his meter on the data line end(which would connect to RG), he got 78%. Strange that it went up 13% for just 20' of Cat 5 and data line. Plus tonight I'm ~92%. That's why I'm getting bad breakup I would guess. I'm on with support trying to get both inside and outside tech for tomorrow. Having a veery bad time here.

Thx 

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         u have seen us talk about david right ??   shoot him a email with the facts and let him run some tests  etc..

         bridge tap ??     dunno   sure sounds flacky whatever u got going on ?

        a thought

        randy

Message Edited by randyl on 02-27-2009 10:10 PM

[hutchings2000]

Randy,

On Tech Support now. Escalation Supervisor is trying to get AM call tomorrow with Inside and Outside tech tomorrow. I am aware of David. If this is not successful, then I'll send him an e-mail.

Basic issue I left the supervisor with is, why did the capacity jump from 78% on Wed to 92% now? Also why 92% when I'm 2800' from the VRAD. Seems high for 2800'.

One question. Do you know how much the capacity would go down by dropping down to 19 profile?

Thank you for the replies!! Hope Joe gets well. O