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Posts: 4

Registered: ‎06-29-2010

Main DVR working fine but 3 other boxes show Red X's

‎06-05-2012 06:58:35 AM

The power blinked on and off last night. The DVR is plugged into the RG through Cat 5 and it works fine. No issues with recorded or live programs. All of the other boxes are coax. I've done soft resets. Hard resets. And did the "Power-OK-Down Arrow" reset. I reset the RG as well. I got a "Client Initiialization Error" with the soft and hard resets and then after the "Power-OK-Down Arrow" and getting the gears they all go to the Red X. Any suggestions?

ACE - Champion

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Registered: ‎05-18-2009

Re: Main DVR working fine but 3 other boxes show Red X's

‎06-05-2012 09:50:06 AM

Call Technical Support at the number shown in my signature.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Forum Regular

Posts: 85

Registered: ‎06-03-2012

Re: Main DVR working fine but 3 other boxes show Red X's

[ Edited ]

‎06-05-2012 03:33:06 PM - edited ‎06-05-2012 03:34:10 PM

Red X is a boot failure. If memory serves me, Red X with 1 dot is a software issue, 2 dots is a hardware issue, and 3 dots is a sync issue. It seems strange that all 3 stb's get the red X with no dots simultaneously, but the client initialization error nails the error on the head. Tech support will check the PhyRate between coax connected boxes and the RG. This will either be a RG swap or a dispatch to prem. I'd suggest asking about "Home Wiring Protection" ($5/month) and push for a dispatch.

Depending on how everything is hooked up, it's probably a simple splitter replacement.

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