Moving equipment

[bradfordpe]

I moved the RG into the living room next to the U-Verse TV box to clean up space in the room where the RG was installed by AT&T. The RG Broadband light blinked red and could not receive service. Unplugged/reset RG in hopes of resetting the box, that did not work. I called the support line and she refreshed the signal to our house and that did not work. I ended up moving the RG back in its original location and the service is working fine. What would cause no service by moving the RG into another room that has both cable and ph line available. The AT&T TV box is working fine but not the RG when it was moved into that room. Could the older cable line make a difference? If so why doesn’t it affect the TV signal? Any thoughts?

Thanks

[texasguy37 ACE - Champion]

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bradfordpe wrote:
I moved the RG into the living room next to the U-Verse TV box to clean up space in the room where the RG was installed by AT&T. The RG Broadband light blinked red and could not receive service. Unplugged/reset RG in hopes of resetting the box, that did not work. I called the support line and she refreshed the signal to our house and that did not work. I ended up moving the RG back in its original location and the service is working fine. What would cause no service by moving the RG into another room that has both cable and ph line available. The AT&T TV box is working fine but not the RG when it was moved into that room. Could the older cable line make a difference? If so why doesn’t it affect the TV signal? Any thoughts?

Thanks

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In the room where the RG is located, aren't there 2 telephone jacks:  one for the RG and one for a regular phone?

[bradfordpe]

It has one phone line and one coax line. Both would go to the RG then I would network the AT&T TV box to the RG.

[texasguy37 ACE - Champion]

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bradfordpe wrote:
It has one phone line and one coax line. Both would go to the RG then I would network the AT&T TV box to the RG.

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That's very odd.  Are you talking about the room where the RG is currently located OR the room that you want to move the RG to?  In the room where my RG is currently located, there are 2 phone jacks:  one for a regular phone line and a special one for the RG.

[bradfordpe]

Both rooms have 1 ph line and 1 cable line. No phones are used in either room.

[texasguy37 ACE - Champion]

Take a look at the information in the thread below.  It should answer your questions. 

http://utalk.att.com/utalk/board/message?board.id=Uverse_TV_Equipment&message.id=28301

[bradfordpe]

thanks

[wizkid_1]

Unfortunately, the RG needs to stay in the room it is installed in.

The line used (coax or rj11) is set up for the rg at this location only

If you want it in another room, it will require a tech to be dispatched

Along with charges to move said equipment

[Escapee]

The connection from the outsde only terminates where the RG is working now. The only way it can be moved is with a long cord from where it is plugged in now to the room you want to move it too or have a tech come out and rewire the house.

[lemuelpineda]

The RG cannot be relocated because the connection comming from outside is especially for the RG. If you'd like to call tech support and have it rewire. I think there's a $55 dollar trip charge and additional charges for any wirigns used.