11-03-2011 05:56:13 PM
I was on the phone with U-Verse sales and tech support for over 2 hours and was told that there was no way for them to upgrade my system to either the CISCO ISB7500 or the Motorola VIP2250. In fact they said that there was no such equipment. I insisted that there was and then was put on hold again so they could do further research. When Sales came back on line, I was told that the higher capacity dvr's did exist but they had no way to actually do the upgrade. Sales then tried another department (with an additional 10 minute wait) to see what they could do. I was then told that the higher capacity machines are not being sent to existing customers at this time.
12-11-2011 01:48:17 PM
Don't get too excited about these new DVRs............we have gone through 3(three) of these new 2250s since the end of october.........none of them have lasted more than 4 days before exibiting symptoms of failure.........the first common symptom was what we call the intermittant spontaneous reboot.......this might happen when using the controller or watching live tv or watching a recording.........the second common symptom was a intermittent black screen while watching a recording from which you might recover by fast forwarding and jumping back or pulling the power to reboot..........other symptoms seem to be indigenous to a specific 2250............the first one just quit and would not respond to any outside stimulus or any command from tier 2...........the second one failed to record scheduled programs and the way around that was to check the recording right after it started and if there was no picture, cancel and restart the recording.......that worked quite well actually but you would miss the first bit of the show however..........on the third we asked for a 1225 but were sent another 2250 (no explanation from uverse) and that is starting to exibit drop outs on recordings similiar to the second, bright flashing, and the intermittant freeze......one and two also exibited "tv signal lost" as well...........we are now waitng for a tech to come out tomorrow and the advice from tier 2 is that he may have a 1225 on board that we can have........all this to replace a 1225 that still works well if you use the "leave the bad recording in place" method to record due to an apparently failing hard drive...........maybe at&t should go back to sigma designs and fire broadcom............at&t uverse claims to be clueless as to why these are failing but apparently we are not the only ones.........it seems to me i remember seeing someone who has had four 2250s replaced.............I hope they figure it out........it has been an unbelievable nuisance.............we live in Danbury, CT and have had uverse since march or april of 2007.
12-11-2011 02:00:04 PM
12-11-2011 02:30:50 PM
We've been using a 2250 since the middle of Nov. with no problems EXCEPT a volume issue.
If you adjust the volume down, it won't return to the same level when you try to turn it back up. It will only go to a certain point which is way lower than before. If you turn the box off and back on, it will return to the correct volume.