04-25-2012 05:22:02 PM
We have two Samsung TV's, one 50 inch plasma and one is a 48 inch LCD. Both were connected to Cisco stbs (the DVR black box is on the Plasma). Both were connected with HDMI cables and have worked fine for about 6 months. We went out of town one day about a week ago over night and there was bad weather in the area. When we got home neither TV will work on HDMI. The Plasma has 4 HDMI ports, the 48 inch has two. I have tried the soft reboot on all of the ports on both TV's. I have tried every suggestion in this forum that I have been able to find. My only choice is to use component cables at this time. I have called for tech support, and they have done the troubleshooting over the phone, rebooting the box, the whole nine yards, I really don't know what else to do. I have spent hours on this in the past week trying every suggestion I can find. Any more suggestions, or am I missing something. Thanks so much. It is so annoying to have purchased these new TV's with all these HDMI ports and not be able to use them. By the way, we do have HD service.
Thanks in advance for any help or suggestions.
04-25-2012 06:19:52 PM
Be good if you could find another HDMI source to try on the TVs.
Does the HDMI work on any of the STB menus?
Seems most likely the STBs went south, but it would bebest if you could demonstrate that the TVS are OK.
04-25-2012 07:22:34 PM
HDMI works on both from DVD players. I can try Android tablets, too. Like I said the component + audio works. I have two other TVs but they have always been on component cables, and do not HDMI ports. If you disconnect the cable the error changes from No Signal to check cable connection. It is just so weird that it happened on two TVs on the same day after 6 months of trouble free service.
04-25-2012 07:34:44 PM
RE: Does the HDMI work on any of the STB menus
If you press menu or guide etc. does it appear on the TV? I know it still is not any good, but it might indicate the problem is deep within the STB.
There may have been some kind of software change recently. I have been getting those TV signal lost screens - Just tonight I saw a new similar one about the HDMI connection, which made no sense.
04-29-2012 02:56:51 PM
04-29-2012 03:53:49 PM