07-17-2012 09:55:03 AM
Just upgraded to HD and called customer service to ask about getting a higher capacity DVR. The rep transferred me to "Tier 1" support. But, before she did that, she said that my DVR was set for "standard capacity" and she changed the setting to "high capacity" and said that I should see an increase in my recording capacity now that she changed the setting. Is that even possible? Can they change the recording capacity of my DVR remotely?
07-17-2012 09:58:41 AM - edited 07-17-2012 10:00:13 AM
I have never heard of that. The restriction is the size of the hard drive in the DVR. That cannot be changed remotely.
07-17-2012 02:11:42 PM
Maybe she took away your HD capability... that'd give you more disk space!
07-17-2012 02:12:35 PM
07-17-2012 05:16:19 PM
Wow, the CSR actually told you that!?!
07-17-2012 06:14:00 PM
Yep. That's what she said. I even specifically asked her to clarify, because it didn't make any sense to me, and she repeated that she was changing the settings for my DVR and that I should now see an increase in recording capacity.
07-21-2012 03:31:10 PM
The only way I got an increase in recording space was to have my dvr replaced with a 2250.