07-21-2009 02:38:23 PM
07-21-2009 02:42:00 PM
07-22-2009 12:56:28 PM
06-28-2010 02:19:55 PM
I'm a newbie here -
We have had the sound cutting out problem with the surround sound on and connected to the amplifier with an optical cable. AT&T says they're aware of it -
Anyone know what the solution is ?
06-28-2010 02:22:00 PM
It is a known issue. Please see the lengthy thread in the link below.
06-28-2010 04:43:01 PM
Thanks for your reply!!!
For the record, we have the new Cisco STB, and I have tried two optical cables -
The problem persists - intermittent loss of the sound.
Given all the electrical engineering talent out there and the demand for state of the art surround sound, it would seem to me that this could be remedied.
I'd sure like to see it solved!
10-03-2010 12:39:16 PM
I also have this problem had techs check it out they can't fix it. I use HDMI connected to TV for picture and Optical to AV for 5.1 sound. I have had two boxes same problem. The problem seems to happen later in the evening and in the 1200 to 1600 channel range but it can happen on any channel and at any time of day.
10-05-2010 04:02:54 PM
You can post your feedback here (ATT engineers working on a fix).
I have video drop out when I change the audio on u-verse to surround sound 5.1
I have tried hdmi cables, optical cables and component cables