06-16-2012 05:33:24 AM
Have had U-verse for 2 weeks now and the usp was beeping randomly. Unplugged the battery from the unit and the beeping stops. Assumed it was a bad battery. AT&T came out yesterday afternoon and replaced the battery. Woke up this morning and the ups is beeping again. The beep occurs with the power light blinking. I don't have any electrical issues that I'm aware of and the unit is not plugged into a power strip as I have read that can cause some type of issue. Any ideas?
06-16-2012 06:23:35 AM
Which BBU do you have, a Belkin or an iNid install?
06-16-2012 06:36:00 AM
Don't know if this will help but here goes.. I've got 4-5 APC UPS's that started beeping on & off last summer.. I didn't know what was causing it.. APC tech support could not explain it.. I tried replaceing one but this did not fix the problem.. I finally contacted my power company (Duie Power in NC). They sent a service tech out to check my power.. He installed a device
on my meter that he said would monitor my power for a week or so.. As he was installing it he noticed something odd about
the power coming in on my line & said he was going to check it out.. When he got back he said told my someone had done
some type of upgrade at a substation and a setting was off.. He had corrected it and the odd problem he had noticed was gone. He still left the monitor on the meter for a week but I never had the problem again.. So it may not be your UPS it might be the power coming in from your power company.. I don't know how the ATT UPS works but the APC wil beep if you are getting to high of a power setting.
06-25-2012 07:00:50 AM
We have the same problem. The backup isn't a Belken - I guess we're way at the end of the line and have a different backup - it's white. We just had uverse installed on Thursday and noticed the problem that night. I called and spoke with several people who were unable to help me. Finally, I called again and was able to get someone who realized that our back up was NOT a Belken (although, I had told all of the other reps that it was not, they kept giving me different numbers to Belken). They had a service guy come out yesterday to replace the battery.
Once unplugged, the back up will not beep for several hours, but then begins to beep every 5-20 minutes for anywhere from a second to several seconds. The new back up has the same issue. I've plugged a digital clock into the same outlet and it never loses power, nor does a light blink when plugged in at the same time as the back up is beeping. Also, because it's consistenly fine for several hours after being plugged back in, I don't think it's a problem with our power or outlet.
The beeping keeps us up at night so we have to unplug the battery each night and plug it back in each morning - not a huge problem, but a pain considering it's in the basement and is just one more thing we have to do each night and morning. I'm kind of at the end of my rope. After spending 3 hours on the phone with ATT on Friday, waiting until Sunday for someone to come out and have the problem continue, I'm going to give them one more shot to figure it out. We had uverse in our old house and loved it, but I might put up with dish just to avoid this problem.
Anyone have any ideas? jmcross, did you ever find a solution to your problem?
06-25-2012 07:45:19 AM
When the tech came out did he replace just the battery or the whole unit? There is the possibility that something is wrong with the BBU and it's not charging the battery properly or giving a false alarm. I would request the whole BBU be replaced.
06-25-2012 01:14:09 PM
The BBU has a battery inside it (per att brochure replacement batteries can be bought at Radio Shack), if the tech guy replaced the battery inside the BBU and it's still beeping the BBU may be faulty. You should be able to call ATT and just request another BBU sent to you and you can return the faulty one, without having to have a tech come back out.