Uverse Remote Control

marfan1948 · ‎02-06-2009

I have been having problems with the "down volume" control button for sometime now. It does not always work and I don't think it's the batteries. All the other buttons work ok but with the down volume button I need to press very hard and then it does not always work. Eventually after pressing it down hard several times it will work. I talked to Uverse help line and they said put in a new battery. It's not the battery. Does anyone know if I can use the controler that came with the TV? If not where can I get a new Uverse Controler?

Thanks

steven

randyl · ‎10-25-2007

http://store.att.com/catalog/productdetails.asp?ProductId=530441%2D003%2D00&CategoryId=catUAddon

swap remotes with another unit in the house ??

Message Edited by randyl on 11-14-2008 01:02 PM

MarkShadid · ‎09-27-2007

randyl wrote:
http://store.att.com/catalog/productdetails.asp?ProductId=530441%2D003%2D00&CategoryId=catUAddon

Shouldn't they just replace it, or do you actually have to buy one if it stops working?

ken · ‎07-12-2010

They sent me a new on for free when I thought I had a problem with one of mine.

Computer-Joe · ‎09-19-2008

Steven wrote:
I have been having problems with the "down volume" control button for sometime now. It does not always work and I don't think it's the batteries. All the other buttons work ok but with the down volume button I need to press very hard and then it does not always work. Eventually after pressing it down hard several times it will work. I talked to Uverse help line and they said put in a new battery. It's not the battery. Does anyone know if I can use the controler that came with the TV? If not where can I get a new Uverse Controler?

Thanks
steven

Mash down on it and slide it side to side and back and forth. Probably just the contact pad beneath the button. If you feel adventurous you can pop the remote open. There is a single tiny allen screw beneath the batteries you will need to remove first, then use your fingernail or small flat screwdriver to pry the top and bottom apart. Inside you will find a circuit board and a rubber mat that has all the buttons on it. On the circuit board you will see what looks like little black spirals coresponding to the location of the buttons. Locate the little spiral corresponding to the down volume button and use an eraser (the white ink erasers works best for this) to clean it by rubbing it firmly enough to see some of the eraser coming off, then dust off the board so none of the eraser dust is left behind. The whole rubber button mat can be cleaned under hot tap water and mild detergent with an old toothbrush. This should fix you right up.

MarkShadid · ‎09-27-2007

Computer-Joe wrote:
Steven wrote:
I have been having problems with the "down volume" control button for sometime now. It does not always work and I don't think it's the batteries. All the other buttons work ok but with the down volume button I need to press very hard and then it does not always work. Eventually after pressing it down hard several times it will work. I talked to Uverse help line and they said put in a new battery. It's not the battery. Does anyone know if I can use the controler that came with the TV? If not where can I get a new Uverse Controler?

Thanks
steven
Mash down on it and slide it side to side and back and forth. Probably just the contact pad beneath the button. If you feel adventurous you can pop the remote open. There is a single tiny allen screw beneath the batteries you will need to remove first, then use your fingernail or small flat screwdriver to pry the top and bottom apart. Inside you will find a circuit board and a rubber mat that has all the buttons on it. On the circuit board you will see what looks like little black spirals coresponding to the location of the buttons. Locate the little spiral corresponding to the down volume button and use an eraser (the white ink erasers works best for this) to clean it by rubbing it firmly enough to see some of the eraser coming off, then dust off the board so none of the eraser dust is left behind. The whole rubber button mat can be cleaned under hot tap water and mild detergent with an old toothbrush. This should fix you right up.

And what the heck. If you have to buy a new one anyway, you might as well try to fix the one you have.

spd2demun · ‎07-28-2007

I may have to get one of those...I've lost 1 of 4. And no dogs here to blame...

randyl wrote:
http://store.att.com/catalog/productdetails.asp?ProductId=530441%2D003%2D00&CategoryId=catUAddon

swap remotes with another unit in the house ??

Message Edited by randyl on 11-14-2008 01:02 PM

bobsmith_1 · ‎01-17-2009

I can't figure out how to do this. Using a screwdriver just marks up the outside. Can you be more specific?

Computer-Joe wrote:
then use your fingernail or small flat screwdriver to pry the top and bottom apart.

Computer-Joe · ‎09-19-2008

bobsmith wrote:
I can't figure out how to do this. Using a screwdriver just marks up the outside. Can you be more specific?

Computer-Joe wrote:
then use your fingernail or small flat screwdriver to pry the top and bottom apart.

You want to concentrate at the division between the silver top and the black bottom and you want to use a very small flat screwdriver slightly larger than what you would find in an eyeglass repair kit. The best size are the ones you get at trade shows or from harware vendors that clip on your pocket. You may have to drag it along that seam with considerable pressure to get it started.

Remember to remove the screw under the batteries first, and be careful not to slip and jab yourself with the screwdriver.

__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
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I realy want to become a procrastinator, but I keep putting it off.
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randyl · ‎10-25-2007

Computer-Joe wrote:
bobsmith wrote:
I can't figure out how to do this. Using a screwdriver just marks up the outside. Can you be more specific?

Computer-Joe wrote:
then use your fingernail or small flat screwdriver to pry the top and bottom apart.

You want to concentrate at the division between the silver top and the black bottom and you want to use a very small flat screwdriver slightly larger than what you would find in an eyeglass repair kit. The best size are the ones you get at trade shows or from harware vendors that clip on your pocket. You may have to drag it along that seam with considerable pressure to get it started.

Remember to remove the screw under the batteries first, and be careful not to slip and jab yourself with the screwdriver.

u got one of those white pocket liners for all your pens and drivers ??

Computer-Joe · ‎09-19-2008

randyl wrote:

u got one of those white pocket liners for all your pens and drivers ??

Have received many of them over the years, but never used them because the little screwdrivers kept poking hole in the bottoms.

__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I realy want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------