Uverse TV Freeze-ups

Forecaster18 · ‎09-20-2008

DSL Loss of Signal Failures: 14 0 0 8 days 18:25:39 DSL Loss of Power Failures: 0 0 0 0:00:00 DSL Loss of Margin Failures: 0 0 0 0:00:00 DSL Cumulative Errored Seconds: 8842 142 19 0:07:22 DSL Severely Errored Seconds: 608 81 15 0:07:22 DSL Corrected Blocks: 2217524570 13148261 1047100 0:07:22 DSL Uncorrected Blocks: 203628 19724 1578 0:07:22

This is the last portion of the statistics page from the link suggested in a few other threads here. I'm having a significant issue with my TV signal freezing up. It seems to have improved in the last 20 minutes or so, but was freezing every couple of minutes or so earlier today, and when it wasn't totally freezing, it was freezing/interrupting briefly. This problem has been gradually getting worse over the last couple of months since I got the service, and also extends to the DVR as well. I've had to erase programs I was in the middle of watching because they froze and would go no further.

Pip_2 · ‎09-30-2007

Forecaster18 wrote:
DSL Loss of Signal Failures: 14 0 0 8 days 18:25:39
DSL Loss of Power Failures: 0 0 0 0:00:00
DSL Loss of Margin Failures: 0 0 0 0:00:00
DSL Cumulative Errored Seconds: 8842 142 19 0:07:22
DSL Severely Errored Seconds: 608 81 15 0:07:22
DSL Corrected Blocks: 2217524570 13148261 1047100 0:07:22
DSL Uncorrected Blocks: 203628 19724 1578 0:07:22

This is the last portion of the statistics page from the link suggested in a few other threads here. I'm having a significant issue with my TV signal freezing up. It seems to have improved in the last 20 minutes or so, but was freezing every couple of minutes or so earlier today, and when it wasn't totally freezing, it was freezing/interrupting briefly. This problem has been gradually getting worse over the last couple of months since I got the service, and also extends to the DVR as well. I've had to erase programs I was in the middle of watching because they froze and would go no further.

You didn't include how long it took to accumulate these numbers, but unless it was for a couple of months or so, I'd say those numbers are way too high. Even if it was for 2 or 3 months, those numbers are still way too high.

Have you tried doing a soft reset on the DVR/STB's? Hold the power button in for about 5 seconds till the lights flash.

Sometimes, if the above doesn't help, unplugging the power cord from the back of the DVR/STB for about 15-20 seconds will help.

Lastly would be a hard reset or a disaster recovery, but you would probably lose any recordings you have on the DVR when doing that. I'd be inclined to try one or both of the first options I mentioned and then see what happens with both your PQ and your stats.

You can go here to reset your stats, but you will need the password from the RG.

Please let us know what happens. Oh and where are you located at? Do you know if you have THDVR yet?

Message Edited by Pip on 09-20-2008 01:41 PM

mibrnsurg · ‎07-15-2008

I'd say it's time to call TS @ 1-800-983-2811 and avoid Mr. Voice Recognition @ 2020 with 2.2B corrected blocks and many uncorrected blocks and cumulative errored seconds, there is something wrong on your line somewhere between the RG and VRAD.

Chris

I want FSN Detroit HD (all local sports HD), MGM HD, Speed HD, Travel HD & Weather Chan. HD.
Local on the 8's or good weather w/radar & 5 day forecast -coming soon!
Please NO SD stretch-o-vision HD Channels

Forecaster18 · ‎09-20-2008

The first number is since last reset, the second is current 24 hour interval, the third was current 15 minute interval. I did a soft reset this morning when it was giving me trouble, and that didn't seem to do much. I'll have to give them a call. It seems to happen about once a day or once every other day lately.

Pip_2 · ‎09-30-2007

Forecaster18 wrote:
The first number is since last reset, the second is current 24 hour interval, the third was current 15 minute interval. I did a soft reset this morning when it was giving me trouble, and that didn't seem to do much. I'll have to give them a call. It seems to happen about once a day or once every other day lately.

When I asked about the time to accumulate, I meant this... (in red).

Statistics

Collected for 4:49:38

	Since Reset	Current 24-Hour Interval	Current 15-Minute Interval	Time Since Last Event

DSL Link Retrains:	0	0	0	0:00:00

DSL Training Errors:	0	0	0	0:00:00

DSL Training Timeouts:	0	0	0	0:00:00

DSL Loss of Framing Failures:	0	0	0	0:00:00

DSL Loss of Signal Failures:	0	0	0	0:00:00

DSL Loss of Power Failures:	0	0	0	0:00:00

DSL Loss of Margin Failures:	0	0	0	0:00:00

DSL Cumulative Errored Seconds:	0	0	0	0:00:00

DSL Severely Errored Seconds:	0	0	0	0:00:00

DSL Corrected Blocks:	221	221	0	4:42:26

DSL Uncorrected Blocks:	0	0	0	0:00:00

Forecaster18 · ‎09-20-2008

Ah, I see. Those stats were collected for approximately a 14 day period.

Pip_2 · ‎09-30-2007

Forecaster18 wrote:
Ah, I see. Those stats were collected for approximately a 14 day period.

Okay, those stats are bad for that short a time period. Actually, they aren't good for any time period really.

Use the info that Chris posted in his reply and defintely call and report it to TS. You have a problem somewhere and it needs to be fixed. Those numbers are WAY too high.

Message Edited by Pip on 09-21-2008 01:43 PM