Uverse support problems -- TV freeze, DVR reboot and Internet drops

[houstonboy]

I could write a long story, like how I am dealing with this problem for 3 months+ now, but basically, like the title says, I have DVR reboots, TV freezes and internet connection problems. I seem to get about 3Mbps download when I am paying for 6Mbps.

I have called ATT numerous times and have had tons of support problems (no show 4 times, no callback 6 times and no record of future appointment 2 times). In any case, they have shown up and replaced the box 2 times. Even then the reboot problem presists.

They fixed some line issues and my internet drop issue has improved from once every 20 minutes to once every 10 hours. But, now I get frequent page time-out errors inside browsers, which never happened before.

They think there are line grounding issues. But, no one knows what the real problem is.

I did the statistics like the others asked to and I got this:

Data Errors

Statistics

Collected for 13 days 21:08:11
Since Reset Current 24-Hour Interval Current 15-Minute Interval Time Since Last Event  

DSL Link Retrains: 6 0 0 5 days 15:59:23  

DSL Training Errors: 1 0 0 13 days 21:05:54  

DSL Training Timeouts: 2 0 0 13 days 21:06:21  

DSL Loss of Framing Failures: 0 0 0 0:00:00  

DSL Loss of Signal Failures: 14 0 0 5 days 15:59:23  

DSL Loss of Power Failures: 0 0 0 0:00:00  

DSL Loss of Margin Failures: 0 0 0 0:00:00  

DSL Cumulative Errored Seconds: 30 9 0 5:54:19  

DSL Severely Errored Seconds: 17 2 0 8:22:36  

DSL Corrected Blocks: 423743743 284399123 1835093 0:00:00  

DSL Uncorrected Blocks: 6318 115 0 5:54:19

The number of corrected blocks seems execessively high, doesn't it?

Thanks,

HB 

[RCSMG ACE - Master]

Call ts at 800.983-2811 and request a premesis tech be sent out to check your installation.