What happens when you terminate U-Verse?

[Bernie157]

This question covers all 4 equipment sections.  Do you have to pack up and ship all the equipment back -- BBU, Gateway, STBs, remotes?  Or do they let you dispose (or keep) it because it has become obsolete versus what they give out nowadays?

Bernie

[texasguy37 ACE - Champion]

When you cancel, you will be emailed instructions for returning your equipment along with a list of what equipment needs to be returned.  The equipment is taken to a UPS center that handles equipment returns where it is packed and returned to AT&T at no cost to you.  The gateway, DVR and STB's must be returned.  The BBU is yours to keep, and does not need to be returned.

[Computer-Joe]

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Bernie157 wrote:

This question covers all 4 equipment sections.  Do you have to pack up and ship all the equipment back -- BBU, Gateway, STBs, remotes?  Or do they let you dispose (or keep) it because it has become obsolete versus what they give out nowadays?

Bernie

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When I terminated my Uverse all they wanted back was the Gateway and the STBs, no power cords, no remotes, and there is no packing. You just take them to a participating UPS store and they will pack them and ship them, no cost to you.

Not sure about the BBU as I did not have the VOIP service so no BBU was required. I doubt they would want that back, but you never can tell until you call and cancel.

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[JefferMC ACE - Wizard]

They do not want to deal with shipping lead-acid batteries back:  The weight.  The hazardous material.  The short lifetime.

[Bernie157]

I had been assuming that if U-Verse doesn't want the BBU back, then perhaps it could be used for the modem that the cable company supplies or for other purposes.  However in taking a closer look at the back of the BBU (Rev A), there are apparently 2 non-removable wires attached to the back: one is the BBUs power cord which is plugged into my surge protector and the other is the power from the BBU going to the back of U-Verse's Gateway.  Maybe there is also the issue of correct voltage and wattage so that the BBU can't be used for anything else but U-Verse.

Anyone have any experience or comments?

Bernie in CT