self muting

Chuckf29 · ‎03-12-2011

Sorry about first post. Typed message in text box but when I hit post nothing showed, so trying again. Receiver in my daughters room will self mute itself and to get volume back I have to reset receiver. Has anybody else had this problem?

hpmsrm · ‎09-14-2009

Can you switch the STB with another one from elsewhere in the house where the problem is not occurring and see if the problem stays in your daughters room or if it follows the STB? That is the first thing I would do. It would give some indication of problems with that particular STB....or not.

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RCSMG · ‎12-10-2007

If the issue follows the stb then call ts and let them know you need to have an stb replaced. Let them know you moved it to a different room and the problem occurred in the different room as well.

BeeBeeSA · ‎06-26-2009

Only when my dog steps on the remote that's lying next to me on the couch!!

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w760ahelp · ‎07-18-2009

I too have that same problem. Started to occur recently. I have to reset the STB to get it working again. The main STB with the DVR works fine. I only have the one STB besides the main one so I can't be switching out any other one.

mibrnsurg · ‎07-15-2008

Follow these directions to do it w/o a reboot:

To control the speaker volume of the motorola box itself (unmute):

1) Press and hold the AT&T button on the remote
2) Press the "OK" button and release it and the AT&T key at the same time. All the universal lights will flash twice.
3) Type 955. The AT&T key will flash twice
4) Press "Enter"

Now you can turn your motorola box all the way up. Once you get it set how you want, we need to set the remote back to control the TV volume instead of the motorola box. To do that:
1) Press and hold the AT&T button on the remote
2) Press the "OK" button and release it and the AT&T key at the same time. All the universal lights will flash twice.
3) Type 955. The AT&T key will flash twice
4) Press "TV". The TV light will flash twice

All of this is assuming that the TV button on your remote is already programmed to control your TV.

If it is not, you will need to find the code for your TV and program the TV button first.

http://forums.att.com/t5/Receivers-Battery-Backup/HOW-TO-GUIDES-INSTRUCTIONS-AND-BASIC-TROUBLESHOOTI...

Chris

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dhascall · ‎04-21-2008

w760ahelp wrote:
I too have that same problem. Started to occur recently. I have to reset the STB to get it working again. The main STB with the DVR works fine. I only have the one STB besides the main one so I can't be switching out any other one.

Do you and the original poster have your volume controlled through the STB or the TV or another component? What I'm trying to get at is the STB muting or is trhe TV or other device? Maybe the remote's signal is getting corrupted and is muting in error?

GB2012 · ‎07-07-2012

HELP. I have the same problem. Has only happened to the TV with the RECORDER attached to it and it seems to be happening 3-5 daily. Every time I have to unplug it to reset, I loose a big chunk of the TV shows I recorded at the time. Please tell me someone has found out how to fix this? I know AT&T has not been able to help with this problem.