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Visitor

Posts: 1

Registered: ‎10-31-2008

u-verse help needed

‎07-19-2008 06:24:46 PM

I cannot get the u-verse to work. My tv is on with a blue blank screen.

ACE - Guru

Posts: 4,343

Registered: ‎09-14-2009

My Device: U-verse - Motorola "Atrix" HD

Re: u-verse help needed

‎07-19-2008 06:42:15 PM

With the TV and the DVR turned on.....do a reboot of the box by pressing the power button and holding it in for 5 seconds. It will go into a recycle procedure which will take several minutes. When it is all over you should have picture and sound.

If you have repeated occurrence of this problem I suggest that, when you are done watching TV, turn the TV off but NOT the DVR. Just leave it on 24/7. It won't hurt it......it never turns completely off anyway....and you should pretty much stop the problem. You can turn the TV off by pressing the TV button at the top of your remote and then the power button. But the U-verse box will stay on. When you are ready to view TV again press the TV and power buttons again. But don't forget to THEN pres the AT&T button so that you can change channels, etc. on your DVR. Clear as mud? It's easier to demonstrate than it is to describe in words. Good luck.

Phil

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