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Visitor

Posts: 2

Registered: ‎12-14-2011

How do I get a replacement for a failing remote control?

‎12-14-2011 12:00:51 PM

AT&T: the remote control for one of my U-Verse Cisco boxes is failing - 'volume down' no longer works. I'm sure it's the remote that is failing. How do I get a replacement without trying to navigate your VRU and/or speaking to somebody in India? d.v.v.

ACE - Geek

Posts: 10,174

Topics: 1,003

Kudos: 153

Solutions: 46

Registered: ‎07-15-2008

Re: How do I get a replacement for a failing remote control?

‎12-14-2011 11:15:58 PM

You need to call, use the instructions in my sig and they should be able to send you one.

A work around I found is to press the TV button and then the R/L arrows become volume control on my Panasonic plasma. Push the ATT button and control is returned to Uverse.

Chris

Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Master

Posts: 22,517

Topics: 1,283

Kudos: 296

Solutions: 43

Registered: ‎12-10-2007

Re: How do I get a replacement for a failing remote control?

‎12-15-2011 02:46:33 PM

I called cs and requested new remote controls. I got four since I have four stbs.

Award for Community Excellence (A.C.E.) achiever for 2012*

Visitor

Posts: 2

Registered: ‎12-14-2011

Re: How do I get a replacement for a failing remote control?

‎12-15-2011 05:45:18 PM

The work-around works; thank you!
I suppose I'll need to call & battle the voice response unit!

Wizard

Posts: 2,373

Registered: ‎04-10-2009

Re: How do I get a replacement for a failing remote control?

‎12-17-2011 11:23:48 AM

(800) 983-2811

Try that number.

Posted from Apple iPod Touch

ACE - Geek

Posts: 10,174

Topics: 1,003

Kudos: 153

Solutions: 46

Registered: ‎07-15-2008

Re: How do I get a replacement for a failing remote control?

‎12-17-2011 01:28:04 PM

That's a direct # to CS open 8-5 EST today and M-F 8-7.

Chris

Award for Community Excellence (A.C.E.) achiever for 2012*

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