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Visitor

Posts: 4

Registered: ‎02-22-2012

New Remote Controls for Uverse TV

‎02-22-2012 05:50:51 PM

I order 3 new remote controls 3 weeks ago and they have still not arrived. I was told it would be 3-5 days any thoughts as to how I can correct the situation?

ACE - Champion

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Registered: ‎05-18-2009

Re: New Remote Controls for Uverse TV

[ Edited ]

‎02-22-2012 05:51:47 PM - edited ‎02-22-2012 05:54:20 PM

Did you order them by calling Customer Service?

If you ordered online:

Have a question about your www.att.com/equipment order or product? Call 1-888-573-4147 Mon-Fri between the hours of 8 a.m. and 9:30 p.m. ET, and Sat-Sun between the hours of 10 a.m. and 8 p.m ET. Closed most major holidays.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Visitor

Posts: 4

Registered: ‎02-22-2012

Re: New Remote Controls for Uverse TV

‎02-22-2012 05:55:06 PM

Yes I did.

ACE - Champion

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Registered: ‎05-18-2009

Re: New Remote Controls for Uverse TV

‎02-22-2012 05:56:33 PM

Anarojas wrote:

Yes I did.

If you called Customer Service to request the remotes, call them between the hours of 8 am - 7 pm local time to check on the status.

Award for Community Excellence (A.C.E.) achiever for 2012*

Visitor

Posts: 4

Registered: ‎02-22-2012

Re: New Remote Controls for Uverse TV

[ Edited ]

‎02-22-2012 06:19:34 PM - last edited on ‎02-22-2012 06:57:06 PM by ShaunMN

I placed an order for 3 new remote controls on February 8th {personal content removed for safety} and was told it would take 3 - 5 days. I called today Feb 22, 2012 and the customer service rep explained that the order was taken by a technician therefore only they could explain why the order had not shipped. After about 45 minutes of being routed to a few different IVRs I remain on hold waiting for another customer service rep to try to explain where it might be. Before I cancel my Uverse account I was hoping you might be able to tell me if the lack of honesty by ATT is a brand attribute or is this a one off?

ACE - Champion

Posts: 14,791

Topics: 1,748

Kudos: 788

Solutions: 247

Registered: ‎05-18-2009

Re: New Remote Controls for Uverse TV

‎02-22-2012 06:26:53 PM

Do whatever you feel is in your best interest. If you are unable to get your issue resolved, send a PM to Alex who is an AT&T Community Manager on this forum.

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Newbie

Posts: 51

Registered: ‎12-15-2009

Re: New Remote Controls for Uverse TV

‎05-24-2012 07:48:54 PM

I bought three extra U-Verse remote controls on ebay for $5, they work great and I believe the only U-Verse item that will actually work if not from U-verse.

I like to have extras so we can use them from anywhere in the house.

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