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Visitor

Posts: 1

Registered: ‎04-25-2012

New Remote

‎04-25-2012 01:19:30 PM

I have been a U-Verse Customer for about 3 years now. There are 2 buttons on my remote and arn't working. One is the last button, it hasn't worked in about a year and the other is the pause button. I still sorta works. You have to push really really hard on it. From my understanding you can't just swap out your remote. You have to buy a new one. Am I understanding this correctly? Thanks for any help...

ACE - Champion

Posts: 14,791

Topics: 1,748

Kudos: 788

Solutions: 247

Registered: ‎05-18-2009

Re: New Remote

‎04-25-2012 01:23:21 PM

Call Technical Support at the number shown in my signature, and request a replacement remote.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Wizard

Posts: 3,540

Topics: 11

Kudos: 297

Solutions: 152

Registered: ‎03-11-2010

Re: New Remote

‎04-25-2012 01:26:39 PM

Fuzzysquirrel - You should at least try for a free one. Many posts indicate they were able to get a free replacement. I got one years ago when the down volume wore out. Seems like there was a rash of that.

Some folks have suggested approaching a field tech if you see one.

If you must buy one, consider a Logitech Harmony model 200 for $20 at your local Radio Shack.

Award for Community Excellence (A.C.E.) achiever for 2012*

Warrior

Posts: 706

Registered: ‎11-29-2008

My Device: U-450, HD Premium Tier, iPhone

Re: New Remote

‎04-25-2012 03:56:03 PM

When I had a problem with one of my three remotes (not that many months ago), I called CS and the rep not only offered me a replacement, she sent three new remotes with no charge and no questions--I didn't even have to ask. This may not be the normal policy, but I think a lot of subscribers have had a similar experience. It's worth a call!

docbombay

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