New remote

[ErnieHenderson]

My original remote was dropped and broken. I went to the AT&T store to purchase a new one and they don't carry it. So I bought an Easy Find model. Charged overnight and it doesn't work. Spent an hour on the phone with two different agents to no avail. Suggested I return new remote and exchange.

Why can't I go to a local store and get a new remote? This part of the customer service is terrible. All other cable companies had a location nearby to deal with equipment malfunctions.

I am very dissatisfied with the dificulty in replacing my remote. Perhaps it is time to stop doing business with Uverse.

[texasguy37 ACE - Champion]

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ErnieHenderson wrote:

Why can't I go to a local store and get a new remote? This part of the customer service is terrible. All other cable companies had a location nearby to deal with equipment malfunctions.

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Is that also true for DirecTV and Dish Network?

By the way, AT&T U-verse is really not a cable company.

[Pbert35]

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ErnieHenderson wrote:

My original remote was dropped and broken. I went to the AT&T store to purchase a new one and they don't carry it. So I bought an Easy Find model. Charged overnight and it doesn't work. Spent an hour on the phone with two different agents to no avail. Suggested I return new remote and exchange.

Why can't I go to a local store and get a new remote? This part of the customer service is terrible. All other cable companies had a location nearby to deal with equipment malfunctions.

I am very dissatisfied with the dificulty in replacing my remote. Perhaps it is time to stop doing business with Uverse.

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Try replacing it with a Logitech Harmony(could save money and problems).  If you really want to have a standard U-verse remote, I'm sure a second one from my last DVR. All you need to do is to reprogram it work on you DVR and TV.

[Uniblurb3 ACE - Guru]

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ErnieHenderson wrote:

My original remote was dropped and broken. I went to the AT&T store to purchase a new one and they don't carry it. So I bought an Easy Find model. Charged overnight and it doesn't work. Spent an hour on the phone with two different agents to no avail. Suggested I return new remote and exchange.

Why can't I go to a local store and get a new remote? This part of the customer service is terrible. All other cable companies had a location nearby to deal with equipment malfunctions.

I am very dissatisfied with the dificulty in replacing my remote. Perhaps it is time to stop doing business with Uverse.

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The next time just call CS/TS and they will send you a new replacement remote for free. Many of us have had a couple sent together at no charge. Also you can look for a U-verse truck and the tech will probably just give you one. The last time I had a tech visit he gave me a couple, said he carries a whole box of them on his truck, and "hands them out like candy".

Believe I'd just return the one you have for a credit and then go after a free standard remote, or vs versus.

PS. don't go to an AT&T store for anything having to do with U-verse as you already found out. Good luck.

[spd2demun ACE - Master]

Truer words were never spoken!

PS. don't go to an AT&T store for anything having to do with U-verse as you already found out.