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Visitor

Posts: 2

Registered: ‎06-24-2012

Remote is unresponsive

‎06-24-2012 09:39:24 AM

I recently got an additional wireless receiver. It came with a standard black remote (S10-S3). I can't turn the TV on or off with this remote nor will it change the volume level. I have to use the TV remote for all of that. I've tried resetting the remote. I powered off the receiver (manually) and powered it back on (manually). I can only turn on the U-verse with this remote. Anyone else having this issue?

ACE - Champion

Posts: 14,792

Topics: 1,748

Kudos: 783

Solutions: 247

Registered: ‎05-18-2009

Re: Remote is unresponsive

‎06-24-2012 12:42:29 PM

No, no issues here like what you describe. Did you program the new remote to work with the TV?

You can program the remote from your TV: MENU > Help > System Set-up > Program my U-verse Remote

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Visitor

Posts: 2

Registered: ‎06-24-2012

Re: Remote is unresponsive

‎06-30-2012 03:41:31 PM

No, I hadn't done that. Found out that it needed to be programmed so now it works just fine. I'm blonde - LOL

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