Remote issue

chasnami · ‎05-14-2012

I have had Uverse for 10 months and in the past 2 weeks when you go to turn on/off the tv using the uverse remote it won't turn it on/off. Is there anything I can reset? It is a pain for the person using that tv for they are in a wheelchair and is just leaving the tv on the blue screen when going to bed instead of getting in his chair turn physically turning off the tv. For the longest time when you hit the AT&T BUTTON then the POWER button it would shut off both the unit and the tv.

texasguy37 · ‎05-18-2009

Did you try changing the batteries in the remote?

aviewer · ‎03-11-2010

chasnami - Your post indicates you are in the att mode when it does not work. If you were not in the att mode, that would be the easiest fix.

So, when the TV is programed the default is to power both & the TV volume is controlled. You could try reprogramming the TV.

Or, try just the power option - Press att/ok then 977 then att then TV then enter.

chasnami · ‎05-14-2012

I tried the 977 way....the remote will turn uverse on and off no problem just not both uverse and the tv at the same time. I am not sure if you understood the way i said it the first time. Should i try to reboot the box for that tv?

aviewer · ‎03-11-2010

chasnami - It is not the STB box. It is either the TV or the remote.

Do you have the TV remote? Does it still do the TV?

Did you try fresh Batteries as TG suggested?

Try pressing the TV button on the u-verse remote & see if it powers just the TV.

If it does, press the att button & look at the lights while pressing the power button. Do both att & TV flash?

Maybe reset the remote to factory default & reprogram the TV.

Call for a new remote.

Go to Radio Shack & get a Logitech Harmony mdel 200 or 300.

brendac17 · ‎05-16-2012

yeah ,,wait to to have buy your new remote for 20.00. we had to buy a new one and it barely works half the time..

spd2demun · ‎07-28-2007

Replacement remotes are free.

brendac17 wrote:

yeah ,,wait to to have buy your new remote for 20.00. we had to buy a new one and it barely works half the time..

RCSMG · ‎12-10-2007

I have gotten several replacement remotes at no charge. And they all work great.

brendac17 · ‎05-16-2012

well if thats the case i am more than willing to accept a refund for the 20.00 plus tax i was made to pay ordering right off this website logged intp my account. I am sure you can look that up. I was certainly not offered a replacement remote since i am not a NEW customer you dont get anything replaced free.

spd2demun · ‎07-28-2007

None of us are NEW customers either, except for maybe the OP.

It's a free, friendly tip that is known if you visit this forum.

RC and I have had UV since 2007, so we've had several free replacements. The remotes do fail, and AT&T is nice enough to replace them. Comcrap made us pay monthly rent!

You might contact Alex about a credit to your bill for that remote.

Alex

I gather you didn't call it in? When you call the number in my siggy below, they troubleshoot a bit, then tell you a new one is being sent out at no charge.

spd2demun · ‎07-28-2007

Just to clarify, existing customers don't pay for ANY new/replacement equipment, unless NOT sent back to ATT when exchanged or due to abuse.

If you've been charged for other equipment replacements, let Alex know about those as well.

brendac17 wrote:

well if thats the case i am more than willing to accept a refund for the 20.00 plus tax i was made to pay ordering right off this website logged intp my account. I am sure you can look that up. I was certainly not offered a replacement remote since i am not a NEW customer you dont get anything replaced free.