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Contributor

Posts: 3

Registered: ‎05-20-2012

updated U-Verse App

‎05-20-2012 11:38:48 AM

Does the remote control features on the updated U-Verse iPhone app only work with wireless U-verse receivers?

ACE - Expert

Posts: 14,867

Topics: 1,752

Kudos: 780

Solutions: 256

Registered: ‎05-18-2009

Re: updated U-Verse App

‎05-20-2012 12:02:40 PM

No, all your receivers, both wired and wireless, can be controlled with the remote control feature of the U-verse App for iPhone.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

Posts: 3

Registered: ‎05-20-2012

Re: updated U-Verse App

‎05-20-2012 12:20:31 PM

Ok, as I continue to receive the following message every time I try to "U-Verse Wireless Gateway Not Found".

I believe my iPhone is connected to the same wireless gateway as my wired U-Verse receivers. How can I verify that and what should I do if they are on the same gateway.

ACE - Expert

Posts: 14,867

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Registered: ‎05-18-2009

Re: updated U-Verse App

[ Edited ]

‎05-20-2012 12:22:58 PM - edited ‎05-20-2012 12:23:48 PM

Did you go to channel 9301 on each U-verse receiver that you want to control to do the setup? Also, are you using a 3rd party router attached to the U-verse RG?

Award for Community Excellence (A.C.E.) achiever for 2012*

Contributor

Posts: 3

Registered: ‎05-20-2012

Re: updated U-Verse App

‎05-20-2012 01:53:22 PM

I am in the process yet cannot complete the setup as I get the following error "Failed to retrieve connection mode".

Besides trying again later, what else can I do?

ACE - Expert

Posts: 14,867

Topics: 1,752

Kudos: 780

Solutions: 256

Registered: ‎05-18-2009

Re: updated U-Verse App

‎05-20-2012 01:59:27 PM

Are you getting that error message on channel 9301?

By the way, were the answers to my 2 questions in my previous message "No" and "No"?

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