texasguy37
Hi Guys, I'm writing this simply to get this down somewhere that other #ATT customers can read it (and hopefully some ATT execs but i know thats doubtfull). This is my story and hopefully you will hang around to listen to it.
I think ATT needs to understand that they have a reasonable responsibility to their internet customers and to treat them like they understand whats happening and not arbitrarilly change your router configurations automatically because they think its a good idea. Reasonable responsibility to your customers, and from our standpoint, we need to expect more from this company and not let them get away with changes like this.Read Adam Smiths' warnings of monopolies
Here is the history...
First, lets start off by stating that i have had u-verse for almost two years and I have the internet (24)/TV/phone and not to mention three iPhones on my account. I have been a loyal customer to ATT from the days of BellSouth down here all in all about 17 years between bellsouth/phones/internet/tc. But ATT has just delivered what is the proverbal straw that broke the camels back. I am a software/network engineer and been in the tech industry for about 18 years so i have a little experience with these kinda things 
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I have the fast speeds due to the fact that i do alot of work from a home office.. Because of this and some other very specific reasons I have all my devices staticly assigned IP addresses. Now let me clarify, my internal IP scheme is a 10. network because of certain items in which i dont want to list here but there is a reason for this! Remember 10. is non routable by the IETF
Apprently with this last firmware update from ATT they have disabled the ability to enter in a custom router internal IP Address of 10.*.*.*. so lets get this strait, ATT a network company has disable the ability for me, a seasoned IT person the ability to change my internal router IP to a NON ROUTABLE (defined by the IETF) IP address. A feature mind you that was fully supported before this update had happened. <sigh>
Now for me, this means that all my statically assigned devices no longer work for browsing,pinging,etc. All because some person decided support might be easier. So now, vpn connections that have specific rulesare now broken because some arbitrary change.
This isnt the worst effect though in my eyes, the worst effect is that during the firmware update, ATT decides to reset my router ip address to the standard 192.168. address. Didnt they get the memo that says, never change what the user has set, PERIOD. If your going to change somebody's configuration tell them AND offer they a way to set the information back to the original, and that isnt the case here.
Why do we let ATT get away with this stuff? I'm officially leaving ATT but to which other provider? There are not many more options maybe one and it sucks as well.
texasguy37
