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Visitor

Posts: 1

Registered: ‎05-17-2012

After reconnect of service personal router can't connect to the internet (PlugLink)

[ Edited ]

‎05-17-2012 12:39:29 AM - edited ‎05-17-2012 12:40:51 AM

Because Uverse incorrectly terminated my service, the process they used to get me back online involved a re-registration process of the gateway which left my exsting router unable to connect to the internet.

Internet access is fine from the gateway and my personal router was working fine before today. It connects to the gateway via a PlugLink setup over my electrical wiring. The 'new' registration process has stopped that from working. Uverse is being less than helpful on this saying that it's 3rd-party and not their job to fix, but they are the ones that put it in initially and it was working before they undid my service. The reason they messed with my service is another story, too painful to get into here.

Since nothing changed on my personal router I know there's a configuration change required by logging into the gateway but I haven't found it yet. Anyone have any suggestions? I should also mention that I can't get to the admin page of my personal router now.

Thanks.

ACE - Master

Posts: 22,517

Topics: 1,283

Kudos: 296

Solutions: 43

Registered: ‎12-10-2007

Re: After reconnect of service personal router can't connect to the internet (PlugLink)

‎05-17-2012 10:08:36 AM

Send Alex a PM he is an ATT Community Manager on the forum. He can get you to the right person/dept. to get your issue resolved.

http://forums.att.com/t5/user/viewprofilepage/user-id/318276

Also, other subs may be along to offer you suggestions to get that issue resolved as well.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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