CONSTANT PROBLEMS! Help?

[Diabeticdoode]

This is my first post, so forgive me if it's in the wrong "board" or whatever.

So we've had at&t DSL for 3 years, and just recently they "upgraded" us to U Verse. Ever since the conversion, we have had nothing but problems. The connection is dropped sporadically, the speeds are horrendous, and the router randomly "locks up"

We've had a tech come out once, and he replaced the router and installed a filter on the box in our backyard but it only fixed the problem for a day or so. Now, we're having the same problems and it seems to be getting worse. Whenever the connection is lost, whatever website you are on is unusable until you clear your cache and history which is irritating because you loose all your saved passwords and stuff. cgi-bin/redirect.ha is the error that's popping up. Currently I can't get on att.net bcause I was checking email when the connection was last lost. We're supposed to have a 3.0 download speed which I understand fluctuates, but our speed consistently runs at around 1.0. We can barely watch Netflix. Youtube? Forget it. The videos won't even buffer. Somtimes the router "locks up" and it won't do anything. You have to unplug it and wait for it to turn back on. It's very annoying. It seems that I'm chatting with tech support every other day! So any help would be appreciated.

[mibrnsurg ACE - Geek]

Since TS is not solving anything, I'd contact David's tier 2 guys following his directions below:

TROUBLES w/UVerse or install problems
Please note- Please be sure you call the 1-800-ATT-2020 number first and engage them. If they have not resolved the issue to your satisfaction.
Via email send the following to this address:

helprequest@sbcglobal.net or uversecare@att.com

In the subject line put the following: [Trouble-Uverse]
When you send the email, be sure to include as much of the following information:

Account Number
Link to your uverse topic
Notes on the attempt to contact the 1-800-288-2020 please include case numbers!
posting ID or username
Address or location
Who the tech or support person would be contacting
Main contact number
Alternate contact number
A detailed description of the problem.

Hopefully they will solve your problem, let us know what happens. Good luck.

Chris

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Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

[Computer-Joe]

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Diabeticdoode wrote:

This is my first post, so forgive me if it's in the wrong "board" or whatever.

So we've had at&t DSL for 3 years, and just recently they "upgraded" us to U Verse. Ever since the conversion, we have had nothing but problems. The connection is dropped sporadically, the speeds are horrendous, and the router randomly "locks up"

We've had a tech come out once, and he replaced the router and installed a filter on the box in our backyard but it only fixed the problem for a day or so. Now, we're having the same problems and it seems to be getting worse. Whenever the connection is lost, whatever website you are on is unusable until you clear your cache and history which is irritating because you loose all your saved passwords and stuff. cgi-bin/redirect.ha is the error that's popping up. Currently I can't get on att.net bcause I was checking email when the connection was last lost. We're supposed to have a 3.0 download speed which I understand fluctuates, but our speed consistently runs at around 1.0. We can barely watch Netflix. Youtube? Forget it. The videos won't even buffer. Somtimes the router "locks up" and it won't do anything. You have to unplug it and wait for it to turn back on. It's very annoying. It seems that I'm chatting with tech support every other day! So any help would be appreciated.

---

Are you using the the NVG510 Modem/Router? The "cgi/redirect" DNS error is a common problem with those. You could try manually entering alternate DNS servers on your computer(s), like Google DNS or OpenDNS or demand they provide an alternate modem/router.

Before you switched to Uverse was your DSL speed at least 3Mbs?

__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
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I really want to become a procrastinator, but I keep putting it off.
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There are three kinds of people, those that can count, and those that can't.
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“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

[Diabeticdoode]

I will they this. Thank you!

[Diabeticdoode]

What does manually entering DNS mean? Yes, it's the black Motorola NVG510. At one point when I was talking with tech support, they too said it was a known error. ugh
And yes, before they switched us, our speeds averaged right around 2.9

[Computer-Joe]

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Diabeticdoode wrote:
What does manually entering DNS mean? Yes, it's the black Motorola NVG510. At one point when I was talking with tech support, they too said it was a known error. ugh
And yes, before they switched us, our speeds averaged right around 2.9

---

https://developers.google.com/speed/public-dns/docs/using

__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

[DONNARHERNANDEZ]

My apologies for responding with a need for help myself.  You are further along than me.  I'm trying to get Netflix on my 60" television vs. my iPad.  Can you tell me whether or not that should be possible?

Thanks

[aviewer ACE - Wizard]

You need a method of capturing the Netflix signal over the internet and displaying it on your TV.

If your TV is a smart TV, you can connect it to the internet wireless or via a cat5 cable.

If it is a regular TV you need a computer or Roku box or another similar device connected to the internet. Then connect the device to the TV.

Mine is a Mac Mini connected to the TV via HDMI. Does the ipad have an HDMI output you can use?

[aviewer ACE - Wizard]

DONNARHERNANDEZ - I looked up the IPAD om the apple web site. Looks like you can stream to the TV through either an apple TV box or an adapter cable -

TV and Video
AirPlay Mirroring to Apple TV (2nd and 3rd generation) at 720p
AirPlay video streaming to Apple TV (3rd generation) at up to 1080p and Apple TV (2nd generation) at up to 720p
Video mirroring and video out support: Up to 1080p with Apple Digital AV Adapter or Apple VGA Adapter (adapters sold separately)
Video out support at 576i and 480i with Apple Composite AV Cable (cable sold separately)
Video formats supported: H.264 video up to 1080p, 30 frames per second, High Profile level 4.1 with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; MPEG-4 video up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Simple Profile with AAC-LC audio up to 160 Kbps per channel, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; Motion JPEG (M-JPEG) up to 35 Mbps, 1280 by 720 pixels, 30 frames per second, audio in ulaw, PCM stereo audio in .avi file format