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Visitor

Posts: 1

Registered: ‎10-01-2011

Equipment return issue

‎10-01-2011 12:28:40 PM

Lost phone service for a week. After many conversations with Cust Svs. They determined that the problem was in my modem, and they would send me a replacement. When I received the replacement it was not the correct equipment. Again after long conversations with Cust. Svs. They said they would send me the proper modem within two days.( Four Days Later) no new modem. So I packaged up the equipment that was sent in error and returned it via UPS. Here is the problem. The paperwork sent to me via e-mail and a second copy by standard post, reflects the SN of my original modem (Which I still have) I wish to contact ATT and inform them of this issue but can not locate an e-mail address for them. I have lost confidence in Cust Service at this point. Has any one got a good e-mail address for ATT??? ( By the way some how my phone is now working fine) They must have been able to correct the problem from their location and opted not to send a replacement modem.

Any suggestions please.

ACE - Master

Posts: 22,101

Kudos: 376

Registered: ‎07-28-2007

My Device: ♥ U-verse! NOT~AN~EMPLOYEE!

Re: Equipment return issue

‎10-01-2011 12:36:16 PM

Try contacting one of the Community Managers via PM.
Alex
http://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/318276
or
Jam
http://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/2548143

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Community Manager

Posts: 1,841

Registered: ‎12-05-2005

My Device: All

Re: Equipment return issue

‎10-03-2011 07:16:37 AM

Thanks @spd2demun!

@mikebanno - Thank you for the PM. Please look for a follow-up PM (blue envelope, top-right) with additional information.

Regards,

Alex

--------------
Rethink Possible
Private Message (ATTCustomerCare for account specific help)

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