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Visitor

Posts: 3

Registered: ‎07-10-2012

HELP!!! signal connection lost - happens multiple times in a day

[ Edited ]

‎07-10-2012 09:01:44 PM - edited ‎07-10-2012 09:34:56 PM

Our signal connection is lost multiple times in a day. This is so frustrating as it takes out our Internet, tv, and phone line. Sometimes it comes back within 10-30 seconds, other times it is out for much longer.

We have done a hard reboot an had a technician come to our house. It was a little better after the technician came (about a month ago) but it is terrible now.

I have downladed UVRT but cannot figure out how to post my screenshots for your review. Please help.

Visitor

Posts: 3

Registered: ‎07-10-2012

Re: signal connection lost - happens multiple times in a day

[ Edited ]

‎07-10-2012 09:33:08 PM - edited ‎07-10-2012 09:34:17 PM

I finally figured out how to post the screenshots!

ACE - Wizard

Posts: 2,987

Topics: 111

Kudos: 244

Solutions: 46

Registered: ‎11-16-2009

My Device: U-verse / VZW Droid

Re: signal connection lost - happens multiple times in a day

[ Edited ]

‎07-11-2012 06:12:16 AM - edited ‎07-11-2012 06:12:50 AM

Your stats show that you clearly have line problems. Your bitloading graph also indicates that.

Please call AT&T Uverse technical support and open a ticket to have your lines checked again. If that doesn't resolve your problems for good, then I would suggest that you PM Alex for further assistance.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Professor

Posts: 6,415

Topics: 1,107

Kudos: 128

Solutions: 31

Registered: ‎04-21-2008

My Device: LG Optimus (Virgin Mobile)

Re: signal connection lost - happens multiple times in a day

‎07-11-2012 09:59:40 AM

JefferMC wrote:
Your stats show that you clearly have line problems. Your bitloading graph also indicates that.

Please call AT&T Uverse technical support and open a ticket to have your lines checked again. If that doesn't resolve your problems for good, then I would suggest that you PM Alex for further assistance.

I agree. Please click on the hyperlink to PM him: - Try contacting Alex, one of the AT&T Community Managers for further assistance.

Award for Community Excellence (A.C.E.) achiever for 2012*

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