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Visitor

Posts: 2

Registered: ‎08-07-2012

HRLP!!!My internet frequently drops and reconnects

[ Edited ]

‎08-07-2012 09:00:47 PM - edited ‎08-07-2012 09:01:52 PM

Starting from last Friday my internet dropped and reconnected every minute. I called the tech and he came on Sunday to check the connection and said the signal was too strong. So he added a filter for me and it worked before I came to sleep on Sunday.

However starting from Monday the same problem happened again, especially at evening time. But sometimes it worked well.

So I included the snapshots of the UV realtime and please help me to investigate the problem.

Thanks

https://picasaweb.google.com/genius2008/UV?authuser=0&authkey=Gv1sRgCPDo1LfvyfjawgE&feat=directlink

ACE - Champion

Posts: 14,788

Topics: 1,748

Kudos: 788

Solutions: 247

Registered: ‎05-18-2009

Re: HRLP!!!My internet frequently drops and reconnects

‎08-07-2012 09:05:07 PM

Your Error Table indicates and issue with your system. Send a PM to Alex who is an AT&T Community Manager on this forum.

Also, check the settings on your account to make sure that you will receive email notification when a PM is received on this forum.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Guru

Posts: 4,176

Registered: ‎09-19-2008

My Device: works just fine, thank you.

Re: HRLP!!!My internet frequently drops and reconnects

‎08-08-2012 07:02:38 AM

As well, it looks like you have something amiss on your upload frequencies, and your noise margin seems a tad low for your reported distance.

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