06-09-2012 02:00:30 AM - last edited on 06-09-2012 04:41:04 AM by Phil-101
We've had Uverse for about 2 years. With minimal issues, mostly outside line issues that were resolved quickly, nothing to really gripe about, until recently.
For over 2 months, our RG has constantly been resetting. When I say constantly I mean up to 10 times a day from at least the time we're home and using services (3pm - 11pm), who knows how many times it's doing it when we're not home.
We've had 5 techs out who blamed it from outside lines, to inside lines from bridge taps to god knows what else. If it were up to my fiance we would have canceled already, but I love my uverse so I was more leniant, but this is utterly ridiculous! Not one of them could explain to me either why after fine service for 2 years this randomly started, or what could possibly be the cause, or even better yet HOW TO FIX IT!!!!
Calling is pointless because the CS people i get stuck talking to reps who barely speak english and don't understand me or my issue, and who I barely understand, so I'm on the phone with them for 30 minutes explaining and re-explaining the issue when they perform tests and tell me to restart my RG adn that should fix the problem.
I've emailed teir 2 reps who also really can't do much either. My apartment manager is fed up having to unlock the phone room every weekend for a new tech to come out and not fix the issue yet again.
The last tech who came out (Senior Tech) was pretty much clueless as to why it was happening, and also could provide no explanation. He changed some stuff at the main line and advised us to call for a new RG if the resetting continued. It was fine for a day or two, then it started again. I got a new RG. Was fine for a day, and now, it started again.
It's very sad to think a company like At&t really could care less if they lose a customer. Everyone I spoke to in regard to this issue was advised, if it's not fixed, I will be canceling. Sure 1 customer is a drop in the bucket to a huge corporation, but a customer is a customer and in the grand scheme of things it's $3,000 they will be losing a year.
Here's some screenshots incase anyone has some words of wisdom for me to pass on to the 6th and final tech that they'll possibly be sending out..
Thanks for bearing with me during my rant.
[removed image with MAC address]
06-09-2012 06:03:39 AM
Your Error Table does seem to indicate some issues with your system. Since you have been unable to get this resolved working with Technical Support, send a PM to Alex who is an AT&T Community Manager on this forum.
Also, check the settings on your account to make sure that you will receive email notification when a PM is received on this forum.