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Visitor

Posts: 27

Registered: ‎02-13-2012

SCREEN SHOTS FOR SOMEJOE

‎02-20-2012 09:20:56 PM

For SomeJoe. Hopefully you will find the screen shots over here.

Roy

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Posts: 14,791

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Registered: ‎05-18-2009

Re: SCREEN SHOTS FOR SOMEJOE

‎02-20-2012 10:44:32 PM

You have a major issue. Your max rate is less than your assigned profile.

I notice that your RG has been running for over 77 days. Try rebooting the RG. Then repost the screenshots.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Visitor

Posts: 27

Registered: ‎02-13-2012

Re: SCREEN SHOTS FOR SOMEJOE

‎02-21-2012 10:16:37 AM

That did the trick. When I had the Tech guy on the phone he did some testing and gave it all a clean bill of health. How in the world could the RG get in such a mess and the TV and internet still be working? I'll watch to see if a couple of TV problems clear up and the occasional SMTP failures quit. We had a short service outage recently when the buried distribution cable behind the house was replaced. However, I don't see how that could have affected it. The TV problems have existed for several weeks since the last update and are known problems. It's a good thing I had the Real Time program or I would not have questioned what was going on.

Thanks a bunch,

Roy

The new screen shots follow:

ACE - Champion

Posts: 14,791

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Registered: ‎05-18-2009

Re: SCREEN SHOTS FOR SOMEJOE

‎02-21-2012 10:39:45 AM

Those screenshots look much better! Let us know if the TV issues go away.

Award for Community Excellence (A.C.E.) achiever for 2012*

Visitor

Posts: 27

Registered: ‎02-13-2012

Re: SCREEN SHOTS FOR SOMEJOE

‎02-21-2012 10:45:54 AM

Will do. By the way I am an old retired SBC Network Eng. type in MO. Got transferred here in '71 from 308 S. Akard.

ACE - Champion

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Re: SCREEN SHOTS FOR SOMEJOE

‎02-21-2012 11:09:16 AM

Always ways nice to meet a Texan!

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Visitor

Posts: 27

Registered: ‎02-13-2012

Re: SCREEN SHOTS FOR SOMEJOE

‎02-26-2012 01:04:44 PM

Well, I'm happy to say since rebooting the RG, I have not had any freezes on the Fox News channel and the Closed Captioning disappearence has not been seen. I have not done a lot of watching for the problem but I replayed a recording of Downton Abby from PBS and the numerous losses of captioning did not reoccurr. On the original playback of the recording the captioning disappeared about every 5-10 minutes. After the reboot I watched the same recording for 30 minutes with no problems. I am still on the RG firmware version, 6.3.7.42-plus.tm so the new version is not here in the St. Louis area yet.

I plan to keep checking on the two problems above to see if they return. More if they do, but the reboot definitely cleared things.

Roy

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