06-06-2012 08:41:51 PM - last edited on 06-06-2012 08:51:40 PM by Phil-101
New user of UVRealtime, so not sure what I need to post here. I've been getting tons of "Television Signal has been lost" messages lately.
[Subject edited to reflect new topic]
06-08-2012 10:11:17 AM
Uncorrectable errors = bad.
Your bit loading graph is odd... there's a waveform in the high bands, plus a big empty gap before the last band.
You need to have a AT&T tech look at your line and fix it. Call Tech support.
06-08-2012 09:10:33 PM - edited 06-08-2012 09:12:16 PM
Yeah, call tech support. I have had Uverse for about 3 1/2 years. I have had similar issues on and off for quite awhile. Tech support has always been super good about attempting repairs. Unfortunately the problems never show up during the visit.
Well about 2 months ago I started have huge issues with errors but only in the evening. The service tech replaced "everything" in my outside junction box. Basically everything including the NID, diplexer, coax splitter and connectors. Actually I think everything but the NID had previously been replaced multiple times.
For 60 days now I have not had 1 uncorrectable error and the correctable error rate is way less that what it's ever been.
I only mention this because some times an issue can slip by and this particular tech was not going to take any chances!
06-09-2012 11:51:14 PM
Five more retrains, very bad, the errors keep adding up, call TS now.
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
06-11-2012 12:28:09 PM
The problem could be inside your house on the line between the NID and your RG. I never can quite keep my head around how to figure out where the bridge tap is based on the period and the placement of the wave. If they haven't already done so, you could suggest a new, dedicated Cat 5e home run between the NID and the RG.