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Visitor

Posts: 3

Registered: ‎05-29-2012

Signal Loss

‎05-29-2012 02:41:11 PM

So I wasnt sure if I should drag up an old thread so I thought I'd start a new one about my specific issue.

We get multiple "TV signal loss" errors per day. It also drops Internet. This has been happening a lot today. Lasts for about 30 seconds maybe before coming back up. We had the issue over the weekend and called CS. The tech said he "changed the frequency of our modem to give us a more stable connection". It ran fine that night but the problems started up again the next day.

ACE - Champion

Posts: 14,791

Topics: 1,748

Kudos: 788

Solutions: 247

Registered: ‎05-18-2009

Re: Signal Loss

‎05-29-2012 03:01:46 PM

Did you actually have a technician come onsite?

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Visitor

Posts: 3

Registered: ‎05-29-2012

Re: Signal Loss

‎05-29-2012 03:04:16 PM

Not yet, looks like we are about to begin quite the journey?

ACE - Champion

Posts: 14,791

Topics: 1,748

Kudos: 788

Solutions: 247

Registered: ‎05-18-2009

Re: Signal Loss

‎05-29-2012 03:59:30 PM

Your Error Table seems to indicate that you still have issues. Call back Technical Support at the number shown in my signature. They will run some more tests on your system and will probably dispatch a tech.

Award for Community Excellence (A.C.E.) achiever for 2012*

Visitor

Posts: 35

Registered: ‎09-06-2010

Re: Signal Loss

‎05-30-2012 02:02:55 PM

Are you currently running Ethernet from the node? That might be causing your errors. When they installed me orginally they used cat.5e cable and i was getting nasty error and the tech coundnt figure it out. And i said to run Quad Sheilded Coax and he said no because tyou have to pay so i said okay and he ran it and it cleaned up 100% of my erros i didnt have to pay because it was u-verse fault.

Visitor

Posts: 3

Registered: ‎05-29-2012

Re: Signal Loss

‎05-31-2012 07:55:23 AM

Well I was hoping that would be it but nope we have coax directly to the wall.

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