Slow uploads, UV Realtime Recommended Profile = Red? [ Edited ]

[electrolytic]

I've been w/ Uverse for a week, with mixed emotions due to slow upload speeds (~200kbps).  I found and installed UV Realtime, and saw the message saying that recommended profile section should be in green (mine is red).  I'm not entirely sure what that actually indicates.  Any help someone here could provide would be greately appreciated!  I want to avoid long conversations w/ AT&T support at all costs, so having specific evidence to present would be a big plus.  Thanks! 

 

 

 

[electrolytic]

Aha -- found the docs! I still don't understand why my Recommended Profile is red, but looking at that bitloading graph, it seems as though there's a bridge tap on the line. Will calling AT&T support and saying "hey, it looks like there's a bridge tap on the line" actually get them to look at the line?  Are there any magic words I need to say?

[JefferMC ACE - Wizard]

UV real-time is an excellent tool, but is not recognized by AT&T. Mentioning probably won't help you, until and unless you get a good tech at your house.

Call tech support and tell them the symptoms (upload @ .2 mbps instead of 1 mbps) and insist on resolution.

From your RG model it looks like you're an internet only customer. I think your profile is typical for that Service, I.e. I thought you didn't get 19/2 unless you had IPTV.

[electrolytic]

Meh.  I reboot it a dozen times, and nothing... but naturally, as soon as the tech remotely reboots the RG, I'm suddenly getting 1.1-1.35mbps up. Still getting the sinudoidal pattern on UVR, so something's going on (though the tech insisted that there were no bridge taps on the line.  I'd be curious to find out how they know that.).  I guess I'll continue to monitor for a while and see if it comes back.

Thanks for the comments, JefferMC. 

[SomeJoe7777 ACE - Geek]

The bridge taps shown on your bitloading graph are likely in your own house and are an artifact of your home phone wiring.

Probably what needs to happen is a tech needs to come out and put a whole-house DSL splitter into the NID, and do a home run from there to your RG. This will eliminate all the in-home bridge taps by bypassing the in-home wiring for the DSL signal.

The recommended profile is shown in red because UVRT assumes you're an IPTV customer.  For internet-only self-installed customers, a profile of 13.2/1.5 is correct and the recommended profile is not applicable.