07-11-2012 08:37:26 PM
The techs have been to our house so many times in the past year it's almost laughable. Several time every single day we lose our connection for a few seconds at a time. Our router has been replaced, the connections and lines have all been checked, they even told us once they re-routed cableing outside to make sure ours was the only house on our particulare connection. It has never gotten any better. I am so close to giving up and just going back to over-the-air TV and basic internet. When the connections goes out, we get the "lost connection" blue screen on the TV, and the "no internet connection" on all our laptops. The two green lights on the router labled "broadband" and "service" go off, then go red, then back to green. I work from home twice per week, and need the connection to be stable. We record a lot of tv during the week, and spend the weekend frustrated due to skips in the recordings.
Below are the most recent snapshots from UV Realtime v220.127.116.11.
Any advice on who I need to talk to, what I should say to them, to get them to understand they are about to lose a longtime customer? (before U-Verse, I've been a Southwestern Bell, SBC, AT&T customer since 1973 when I graduated high school.)
07-12-2012 06:04:48 AM
07-13-2012 11:56:09 AM
Oh, man, do you have a classic bridge tap pattern on your bitloading graph. Yes, you need someone to fix up your run from the VRAD to the RG.