TV connection off the main box keeps dropping

[Floridaboiler]

I am also having problems with my router/gateway.  It used to be very sporadic but now I am losing my tv signal on my main tv for minutes up to 10 minutes or more at  a time.

Here are the screen shots I have seen requested in other emails.

I am going to be calling Uverse tomorrow but any suggestions on what to tell them would be greatly appreciated.

[texasguy37 ACE - Champion]

The screen shots indicate a definite issue with your system.  You are not receiving sufficient bandwidth to receive any reliable U-verse service.  How long have you had U-verse service?

Call Technical Support 24/7 at the number shown in my signature.  They will run test on your system to see if there is something that can be addressed.

[Floridaboiler]

I have been with them for like 3.5 years.   I will be calling Tech Support tomorrow morning!

Thanks!

[SomeJoe7777 ACE - Geek]

If it was 3 1/2 years ago, you were installed before the availability of the iNID. At your distance, you should have one (which does pair-bonding) rather than the single-line setup you have now.

The long-term solution for you is that they need to convert you to an iNID installation.

[Floridaboiler]

Thanks Everyone,

 I have gotten busy with work today so no chance to call them.  I am looking forward to seeing what they say.

[Floridaboiler]

Well the tech support guy I talked to didn't see anything from his end so to start they are shipping me a new receiver and we will go from there.

[texasguy37 ACE - Champion]

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Floridaboiler wrote:

Well the tech support guy I talked to didn't see anything from his end so to start they are shipping me a new receiver and we will go from there. 

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Based on the screenshots, I doubt that a new receiver will make a difference.  

You might send a PM to Alex who is an AT&T Community Manager on this forum.

Also, check the settings on your account to make sure that you will receive email notification when a PM is received on this forum.

[beerjunkie1995]

You need a 3801. It can handle distances greater than 2200ft better. Bet you would see a big difference in your stats on the bits loading graph. With nothing on your upload side you will loose connection often.

[gamegurou]

Just to respond to previous comments, iNID eligibility is 3400-5500ft, not 2700 feet which you're currently running on. Make sure to ask the technician if they are checking 'LSBBT -> RTLPA'. If they act confused, ask to be transfered to tier 2.

[SomeJoe7777 ACE - Geek]

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gamegurou wrote:

Just to respond to previous comments, iNID eligibility is 3400-5500ft, not 2700 feet which you're currently running on. Make sure to ask the technician if they are checking 'LSBBT -> RTLPA'. If they act confused, ask to be transfered to tier 2.

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The reported distance from the VRAD in UVRT is a rough estimate, and with malfunctioning lines can be very inaccurate.  It's likely he's further from the VRAD than indicated.

Plus, distance isn't the final factor when selecting a customer for an iNID -- if the lines in his neighborhood are thin gauge, an iNID is required at closer distances.