my connection seems to drop pretty randomly but seems like every 15 minutes or so for a quick second. I get disconnected from PSN, Skype, and online games on all my computers. Tech support came out yesterday and all the guy did was change the connecton going into the RG from COAX to RJ-11. said that should fix it and everything looked okay on his end. then just now i called tech support and they wanted to direct me to some pay for support service. does anyone see anything wrong with the following pictures?
My internet has been dropping a lot in the last 24 hours or so. I have uverse internet only, no tv or phone. Last night I called the main 800 # and the support person said they changed some settings, but then it happened again about an hour later and keeps happening randomly. Please take a look at my screenshots below. The only other thing that might be relevant is that my next door neighbor recently (< 1 week) had a tech out doing some work on his uverse, I'm not sure what for. Thanks in advance for any advice.
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Currently seeing multiple 30+ second connection outages, often as frequent as multiple times an hour. Some shots from earlier:
When it's working, the connection is nice. However, the frequent outages are devastating when attempting to do any sort of online task that requires a steady signal - such as gaming. Tier 1 online support was less than helpful in resolving this. 
texasguy37
dslyecxi wrote:
When it's working, the connection is nice. However, the frequent outages are devastating when attempting to do any sort of online task that requires a steady signal - such as gaming. Tier 1 online support was less than helpful in resolving this.
What steps were taken to address this?
texasguy37
Good to hear you found the solution. Too bad you had to fix it yourself. Welcome to the forum!
JohnnyVideo wrote:
I'm new here, but have been an electronic tech for 30 years. I just got Uverse internet, and after 4 days of {word filter evasion} finally got it going. They first sent the digital to the wrong line ( I have 3 lines, but only one with a working number, the rest are dead), and traded a bad RG for another (many are refurbished).
Here's some suggestions that has help me in the past : If you can find someone with a scope, you can detect a lot of problems on the line. Unfortunately, techs that come out to your house don't use scopes, or don't know how to use them. That's the first thing I put on the POTS line and found no digital signals, Easy call. And, I could see very little interference on the line. Probably, because I tied two wires together, like having two twisted pairs. Most cabling in the house has 4 wires, and if you only have one line, you can use the extra wires to your advantage. I also checked the grounding at connection points. If you have a box outside of your house, open it up and check for corrosion,etc. Watch out for installers that have used one ground wire for 2 or 3 other lines. Disconnect any other wires that go elsewhere in your house. Use only the pair (or doubled pair in my case) that goes to your RG modem.
Ground, Ground, Ground. Make sure you have GOOD grounding
I too am having problems with seemingly random connection drops. It usually only happens for a few seconds to a a couple minutes at a time but it usually goes out again a few minutes later. It will sometimes continually drop connection for an hour or so. It seems to be completely random in when it happens. I haven't had anyone out to look at it yet but was hoping you could take a look at my screenshots and give me some pointers on which direction to take the conversation. I find its usually easier to get something fixed if you know what the problem is before hand.
I would like to get this issue resolved as quickly and easily as possible. Any information you can give would be a big help. Thanks.
texasguy37
I am having the same issues as everyone else. Random internet drops random lengths of time. Been increasingly getting worse. Speedtest shows huge/high pings and crappy disconnects. Cannot stream youtube or netflix without 20-30 interruptions. DIRECTLY CONNECTED.
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