Have you tried unplugging the RG at the back, wait about 30 sec. and plug back in? How long has this been going on? Are you a new install, or had the service for quite a while?
You can also post your UVRT stats here for viewing.
Download UVRT at http://www.uvrealtime.com
Post screenshots of these tabs:
IP/Profile
Error Table
Bitloading
Coax/HPNA (unless you are all Ethernet)
Channels/Streams
Note: If you are a Mac user, this program only works on Windows OS at this time. 
Ridigedale wrote:
I have U-Verse tv, phone and internet bundle. I lose service to all three when the modem signial is lost. This problem is too common with users, We all can't be wrong. U-Verse is the problem, its junk. I will soon be getting rid of my problem.
How are you connected to the outside? If not direct Ethernet from outside to the RG, that is something to request.
Have you had any feedback from phone support about checking your stats remotely?
beaveren wrote:
I have been having the same problems lately and a hard reset (power cycle) of the RG sometimes will fix the problems for as much as 24hrs but usually less time. Getting very frustrating. Here are my UVRT screen captures:
Any help or advice would be greatly appreciated. Thanks
texasguy37
texasguy37
texasguy37
Download UVRT at http://www.uvrealtime.com
Post screenshots of these tabs:
IP/Profile
Error Table
Bitloading
Coax/HPNA (unless you are all Ethernet)
Channels/Streams
Note: If you are a Mac user, this program only works on Windows OS at this time.
benn2004 wrote:
I've got the same problem. My Motorola modem must be rebotted/reset as much as 3 - 4 times a day? I've read most of the posts but I haven't seen a viable solution??? Help please
If anyone could analyze my data log, I'd appreciate it.
I have my 2wire modem connected via ethernet to my airport express which I use for wireless connectivity. I have disabled the wireless functionality on my 2wire modem. I get random dropped internet connections almost daily, sometimes multiple times a day.
Here are my logs:
Thanks in advance.
Please count me in as someone who's potentially having problems with the U-verse RG. Here are my screenshots:
Both my broadband and service connection have dropped at random times. Only when I unplug the RG and replug after 30 seconds do I not see the problems as much. However, UVRealtime seems to indicate otherwise that I'm still getting errors.
I appreciate any help/advice you guys can give me.
Thanks!
- last edited on by
Phil-101
Ive been with uverse for the last 2 year and never had a problem. 2 Months ago my modem lost connection for 4 days. During that time I called TS and after doing the resets it would still not connect. They ended up sending a new modem. WHile is was waiting for the new modem I let the old one sit unplugged for 3 days before plugging it back in. At that point it started working but barely. The next morning it was out again. I swapped out the modem but every so often i would lose the connection again. WHen i call TS they sent out a tech the next day. The prem tech basicly said there was nothing wrong with the house but I was 2000 ft from the vrad and my line capacity was in the 90% range. ONe suggestion he had was to switch to a INID. He ended up calling a senior tech. The senior tech said that my profile should be switch to 19. The prem tech open another ticket to have a different tech come out and switch it. I request that tech call me, which he did but not at the phone number i request. That was about 2 weeks ago. Thing have been fine till this past sunday. The modem went out again for the whole day. Ended unplugging the power for the day and that night i was able to get back online but the next morning it was out again. That evening it was back online and somewhat ok since then.
Today i decieded to google this issue and i found this forum. Glade to see i'm not the only one with this issue. Here screen shots of UVrealtime.I dont know what this all mean but doesn't look good. Any suggestions?
[edited for privacy – removed screenshot with MAC addresses]
