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Visitor

Posts: 2

Registered: ‎04-15-2012

U-Verse and AT&T Service Sucks!

‎04-15-2012 07:06:15 AM

I have discovered the reason for the initial one year discount. U-Verse DSL service is horrible and I cannot recommend it to anyone. The issue is with the Motorola Gateway which quite frequently loads pages only partially and won't load all photos in photo intensive sites. I have to frequently clear my browser cache and refresh. That is very unacceptable.

The line service reps are doing the best they can, but the MANAGEMENT of AT&T has created a system that is stupid and unworkable. This is another example of people who probably don't use the product making decisions. If they used the product, they'd know what the problem is...

ACE - Geek

Posts: 10,185

Topics: 1,003

Kudos: 153

Solutions: 46

Registered: ‎07-15-2008

Re: U-Verse and AT&T Service Sucks!

‎04-15-2012 10:38:45 AM

Contact Alex, the AT&T Community Manager that has helped many users, by Private Message (his response, blue letter in upper right are PMs). Include your full name, account # and good phone #.:

http://forums.att.com/t5/user/viewprofilepage/user-id/318276

Let us know how things work out if you can after contacting Alex.

Chris

Please NO SD stretch-o-vision or 480 SD HD Channels
Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Visitor

Posts: 7

Registered: ‎04-16-2012

Re: U-Verse and AT&T Service Sucks!

‎04-16-2012 09:03:47 PM

yes

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