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Voyager

Posts: 3

Registered: ‎06-01-2012

My Device: VZW Droid 4

U-Verse signal questions

[ Edited ]

‎07-05-2012 01:22:34 PM - edited ‎07-05-2012 01:39:08 PM

Hello,

I got U-Verse service about a month ago and I have been using the excellent UV Realtime program to monitor the performance of the RG & line quality...but I'd appreciate some assistance in analyzing the performance.

I'm happy with U-Verse so far, though I've had some intermittent issues with On Demand (occasional freezing or "not available" message) and with my wireless receiver (freezing, black screen, "network problems" causing recorded programs to stop playing). I think the black screen issue involves my use of HDMI & an AV receiver that switches HDMI (causing loss of HDCP handshake/authorization), but I'd like to know whether my UV Realtime screenshots indicate that there's a problem that I should call AT&T about.

I have no boxes connected via Coax/HPNA (one Ethernet-connected DVR that sits ~8 ft from the RG, and one wireless receiver downstairs), and I'm using my own router (Linksys WRT160N running DD-WRT) which is connected using the DMZplus option on the RG.

Thanks in advance!

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EDIT: I should mention that my bitloading graph looked more "full" (especially in the upper frequencies) previously than it does now.

ACE - Professor

Posts: 3,053

Topics: 113

Kudos: 244

Solutions: 47

Registered: ‎11-16-2009

My Device: U-verse / VZW Droid

Re: U-Verse signal questions

‎07-06-2012 09:35:21 AM

Looking at your bitloading graph, I'd say you have line problems. Specifically, I'm thinking a bridge tap. I'd call technical support and have them get someone to test your lines.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Voyager

Posts: 3

Registered: ‎06-01-2012

My Device: VZW Droid 4

Re: U-Verse signal questions

‎07-07-2012 02:03:12 AM

Great, thanks! What can I tell technical support to get them to check the line? I'm assuming that telling them about a graph in a third-party program isn't enough to warrant a truck roll

ACE - Master

Posts: 10,501

Topics: 1,004

Kudos: 182

Solutions: 51

Registered: ‎07-15-2008

Re: U-Verse signal questions

‎07-07-2012 06:19:24 PM

PCjabber wrote:

Great, thanks! What can I tell technical support to get them to check the line? I'm assuming that telling them about a graph in a third-party program isn't enough to warrant a truck roll

List your specific problems and have them check your line and go from there. Let us know what happens, good luck.

Chris

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Award for Community Excellence (A.C.E.) achiever for 2012*

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