07-21-2012 01:08:31 PM
I just had U-verse installed last week, and noted that the "Max Turbo" 24M plan wasn't available as a selection when I was checking out. So, I'm humming along on the Max Plus 18M plan right now.
I'd like to go ahead and move up to the 24M plan, and it's my understanding that I need to get my line's profile bumped from the 25/2 tier to the 32/5 tier. Can anyone verify that these stats from UV Realtime look like they would support that profile? My reading of these stats is that I'm in pretty good shape...
I called U-verse CS this morning, but they seemed pretty clueless to what I want (I didn't get elevated to Tier 2). They kept trying to tell me that there is no 32M service... clearly mistaking my question about the line profile for that of an internet speed tier. Eventually I found someone who said they had submitted the change, but everything looks the same on my end (still the 25/2 profile). Is there an official process for requesting that change in line profile? Thanks!
07-21-2012 01:16:12 PM - edited 07-21-2012 01:18:19 PM
If you don't have the Max Turbo internet service, the 32/5 line profile is not needed. What you should concentrate on is whether or not the Max Turbo internet service is available at your residence. If it is available, you would request the upgrade to that internet package. Technical Support would then make whatever change is necessary to your line profile to support that internet package.
Also, did you have a tech install or a self install?
07-21-2012 01:21:14 PM
Thanks for the reply! I guess I had misunderstood the process. What defines whether or not they allow me to sign up for the Max Turbo service? The salesperson had said that "the system" would only let her go up to Max Plus (which is the service I am already on). My reading of the UV Realtime data was that my line quality is pretty good and it seems like I should be able to get the Max Turbo.
07-21-2012 01:22:49 PM
Did you have a tech install or a self install?
07-21-2012 01:44:23 PM
A tech install is required for the Max Turbo internet. The fact that it was not available as an option for the salesperson may mean that it's not available at your residence for whatever reason.
I would suggest that you, send a PM to Alex who is an AT&T Community Manager on this forum. He can have someone look into this for you to see if you can be upgraded to the Max Turbo internet.
Also, check the settings on your account to make sure that you will receive email notification when a PM is received on this forum.