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Visitor

Posts: 6

Registered: ‎04-20-2010

What the heck with my router

‎04-30-2012 08:12:39 PM

Ok guys,

Whats up with this, the serial number on the actual router is different from the serial number that is in the IP router menus. And I don't know the password to change something, and says System password on label, and that one doesn't work. And I'm pretty it's because that two serials are different, so what can I do?

ACE - Czar

Posts: 1,607

Topics: 147

Kudos: 122

Solutions: 23

Registered: ‎05-11-2009

Re: What the heck with my router

‎04-30-2012 09:12:03 PM

What model router do you have?

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Visitor

Posts: 6

Registered: ‎04-20-2010

Re: What the heck with my router

‎05-01-2012 09:05:36 AM

I have the 2wire i38HG

ACE - Czar

Posts: 1,607

Topics: 147

Kudos: 122

Solutions: 23

Registered: ‎05-11-2009

Re: What the heck with my router

‎05-01-2012 09:50:13 AM

There should be a reset button on the back of the i38HG, pressing this will reset the router to factory default settings, however, you will lose any custom settings you have entered. If this does not work then you may have to call TS.

Here is the user guide for the i38HG. http://www.att.com/support_media/images/pdf/uverse/iNIDv2_UG.pdf

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Visitor

Posts: 6

Registered: ‎04-20-2010

Re: What the heck with my router

‎05-01-2012 10:08:23 AM

Yea, I know. But the default password is linked to the serial number, and it is different on the actual router, than in the software. So the software thinks I have a different router, than I have so the password on the router won't work.

Visitor

Posts: 6

Registered: ‎04-20-2010

Re: What the heck with my router

‎05-27-2012 10:41:25 PM

No one can help?

ACE - Geek

Posts: 9,307

Topics: 1,000

Kudos: 949

Solutions: 216

Registered: ‎01-30-2008

Re: What the heck with my router

‎05-28-2012 08:23:22 AM

If you have an i38HG, that means you have an iNID setup. The iNID setup consists of 3 pieces:

1. The iNID itself (i3812V), which is on the outside of your house where the phone lines come in. This is actually where the router and the routing logic is located.

2. The i38HG unit, which is just a wireless access point and a 4-port Ethernet switch.

3. The battery backup unit.

For the iNID setup, the serial number and default password for the system are located on the battery backup unit, not on the i38HG. Please look for a white sticker on the battery backup unit and see if that lets you into the web interface of the iNID at http://192.168.1.254.

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Forum Regular

Posts: 109

Registered: ‎05-26-2012

Re: What the heck with my router

‎05-28-2012 08:33:36 AM

I wonder if the other serial number that is showing up is for the iNID itself, and not the unit inside that your computers connect to. The power supply doesnt have any serial numbers, just the system password

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