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Visitor

Posts: 1

Registered: ‎08-04-2012

uv realtime not connecting

‎08-04-2012 08:04:30 PM

i am trying to connect for first time. unable to connect to 2wire router

ACE - Champion

Posts: 14,797

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Solutions: 248

Registered: ‎05-18-2009

Re: uv realtime not connecting

‎08-04-2012 08:10:23 PM

Did you review the UVRT-Main-Doc.pdf document?

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Wizard

Posts: 2,228

Kudos: 204

Registered: ‎06-26-2009

My Device: U450, HD Premium Tier, Max 18

Re: uv realtime not connecting

‎08-05-2012 06:44:30 AM

Are you trying ot connect wireless or wired? Some wireless don't play well with realtime.

"If you find this post helpful and it solved your issue please mark it as a solution. This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

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ACE - Geek

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Registered: ‎01-30-2008

Re: uv realtime not connecting

‎08-05-2012 03:28:28 PM

Wireless connections are not guaranteed to work with the Channels/Streams feature or the Stream Analyzer feature. However, wireless will always work for getting the basic info screens like IP/Profile, Interfaces, Error Table, and Bitloading.

"Unable to Connect" is generally caused by one of a very few things:

• Your gateway is not a 2Wire 3800, 3600, 3801, or 3812 model.
• You have used your own intervening router behind the 2Wire, and you haven't manually put in the IP address of the 2Wire gateway.
• The computer you have installed UV Realtime on does not have Internet access or is otherwise disconnected from the network.

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Visitor

Posts: 1

Registered: ‎09-15-2012

I have NVG510 Gateway and have same problem. Maybe mr wilson can confirm Y or N?

‎10-28-2012 06:04:49 PM

ACE - Geek

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Registered: ‎01-30-2008

Re: I have NVG510 Gateway and have same problem. Maybe mr wilson can confirm Y or N?

‎10-28-2012 07:38:43 PM

puqymuffin wrote:
I have NVG510 Gateway and have same problem. Maybe mr wilson can confirm Y or N?

As stated above:

"Unable to Connect" is generally caused by one of a very few things:

• Your gateway is not a 2Wire 3800, 3600, 3801, or 3812 model.

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