04-24-2012 12:41:38 PM
Unplug the ac cable for 30 seconds and then reconnect it.
04-24-2012 12:49:00 PM
what is the small reset button on the back for, then?
Do I unplug the ac cable after switching the router off or does it not matter?
04-24-2012 12:51:00 PM
There is no off switch for the RG. The button on the back is a reset button, but to do a hard reset that will cause the software to be redownloaded into the RG it has to be powered off for at least 30 seconds.
04-24-2012 12:54:10 PM
08-01-2012 07:35:48 PM
Sorry for the late update, but I unplugged the power cord for 30 seconds and then plugged it back in but the settings are still there! I thought everything in the memory would be wiped out. Was there something else I missed?
08-01-2012 08:06:31 PM
Use the button at the bottom of that page that says "Reset to Factory Default State".
You will need your RG's password to get into this settings page. The default password for your RG is printed on the white sticker on the outside of the unit.
08-01-2012 11:19:04 PM
Is that the exact same thing as a "hard reset"? I've read somewhere that you can get viruses on your router, I'm trying to wipe everything off the router that I don't need just to be sure. Thanks for the help.
08-02-2012 08:13:33 AM - edited 08-02-2012 08:14:22 AM
A few routers based on DD-WRT or other Linux-derived code might be vulnerable to malware, but the 2Wire router has AT&T-proprietary firmware, so malware is not an issue.
A factory reset, hard reset, etc. are all the same thing. It's a reset of the router, clearing the existing configuration completely, and starting as if it just came out of the box. This is opposed to a normal reset, restart, or reboot which does not clear the existing configuration.